D***n
6.8
/10
Reviewed 40 week(s) ago
Weak network and TV signal, cannot be used (because TV also needs internet to use)
No razor blade in room
Cannot issue receipt to guest
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
First of all, Thanh Lich Royal Boutique Hotel would like to express our sincere thanks to you for taking the time to share your experiences.
We are sorry to hear that you have encountered a problem with the weak Wi-Fi signal, which affected the use of the TV in the room. This is a serious problem and we are extremely sorry for the inconvenience this has caused to interrupt your vacation.
Immediately after receiving feedback, we immediately worked with the technical department to check and thoroughly fix it. We will ensure that the network system is always stable so that all the amenities in the room can be used in the best way.
Your comments are extremely valuable, helping us to recognize shortcomings to constantly improve and bring a more perfect experience to all customers.
We look forward to welcoming you back soon so you can experience a completely different and better service.
Sincerely,
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