A***a
6.2
/10
Reviewed 1 week(s) ago
All the staff were very friendly, except for the hijab-wearing receptionist at check-in. She treated us like we were freeloading and begging. The hotel owners need to renovate; it's a shame there were so many small cockroaches in the toilet and the room smelled musty. The AC was hot and there were lots of mosquitoes. Overall, the food was delicious, and the restaurant staff were also very kind and helpful.
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Accommodation's Reply
10 Oct 2026
Dear Ms. Anissa Sitara Paramiswari, Sincerely, from Edop Hotel Mataram, Authentic Indonesian Friendly Service. First, we would like to thank you for choosing Edop Hotel as your accommodation during your stay in Mataram. Next, we would like to express our deepest gratitude for any inconvenience you experienced during the check-in process. Your feedback will be used as data for future evaluations and training so that we can improve our services. We are committed to growth and development to provide the best experience for all our guests. We hope to welcome you back to Edop Hotel Mataram again. Sincerely, Abdul Basir, Assistant Regional Development Manager
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