I am demanding a refund for our whole stay at this horrible hotel.
We have been in the jungle for 9-10 days, we haven’t slept in a bed for 10 day, and haven’t had a real shower for 10 days. I specifically picked this more this expensive hotel and room for its comfort and two beds. We arrive at 14:20 and our room wasn’t ready, we had to stay until 16:40 to get a room without any room apologies or excuse. And the room wasn’t as we ordered, but it for a small room with only one bed. I expect much more from a hotel that charges 150 USD for one night.