Overall Ratings & Reviews Lotte Hotel Hanoi

I still have a good impression here after many experiences. However, both my friend and I think that the breakfast has few choices of food and drinks and is quite small, so customers have to wait because there are not enough tables.

Great, clean, central and convenient

Good hotel and recommended for business and leisure travellers

quiet, beautiful view, enthusiastic staff

I had a great stay here. Friendly staff, very good service. Clean room. Delicious food.

Quiet, cozy and super clean. Great service. Convenient for shopping. Thank you.

Friendly staff, clean and airy rooms, everything is great

I stayed at this hotel, and I was pleased to find that the room matched the promotional pictures exactly. It was clean and comfortable, making for a pleasant stay.

Very nice room, beautiful view. Great service, close to everything.

Vị trí thuận lợi.. sạch đẹp giá hợp lý.. nhân viên nhiệt tình vui vẽ....

Basically, it's good, but I don't understand why 5 star hotels don't have welcome drink for guests

Khách sạn tuyệt vời, không có gì chê. Tiếc là không có thời gian trải nghiệm các dịch vụ tại khách sạn.

Good location, nearby Mall, excellent room and friendly Staff.

Good location, friendly staff and extremely complete facility.

Giá cao nhưng support quá tệ! Đây là lần cuối

Great meals and services with reasonable prices.

The hotel has nice food and is convenient to go to the airport.

Lúc checkin nhân viên hỗ trợ rất nhiệt tình. Lúc check out thì nhân viên có thái độ không tốt và hời hợt

Nhân viên lễ tân tư vấn về Lounge không rõ ràng khiến tôi nghĩ là không có đồ ăn nên phải đi ăn ngoài dù có đặt hạng phòng Suite

Rất hài lòng về phòng nghỉ, tiện nghi và thái độ phục vụ. Chỉ hơi phiền khi di chuyển thang máy do phải tách thành 2 lần thang.