Lovely retreat, wonderful and helpful staff, delightful surroundings. Quiet, walkable to the heart of the city.

Clean room, well located, nice breakfast

Charming small hotel. Great location. Great value.

Very quaint . Personnel was extremely helpful handling a problem we encountered. Very well located.

The room was cozy and comfortable. The hotel itself was very warm and friendly.

It feels like home.

Clean room, amazing water pressure and beautiful pool next to the lobby .

This is our second stay this year. Friendly staff. Comfy beds. Close to everything - centre of Merida, food market and Walmart. Will be back again.

Little gem in the middle of Merida. Great friendly staff, very helpful. Shout out to the reception staff.You can ask about everything. Close to Santa Ana eateries. 15 min walk to Plaza grande and 15 min to Walmart.

This was our fifth time staying at the Hotel Santa Ana. It is a truly charming hotel. The atmosphere is friendly and relaxing. It has a lovely courtyard with a small pool. However, it is not a luxury hotel. The furnishings are simple. The WiFi can be spotty. There is no elevator. Still, it is one of my absolute favorites. I look forward to returning soon.

There was no milk for coffee...only powder creamer. Great mattress and hot water.

Love this place!

The entire environment was aesthetically pleasing, The people working in the hotel were welcoming and helpful. The rooms and lobby were spotless and we loved the courtyard greenery!

We live in Merida. We needed a conveniently located hotel with parking for New Year's Eve. We had dinners and parties located within a 6 block radius of the hotel. Our experience couldn't have been better: a friendly welcome, convenient parking, a clean, comfortable room and a very reasonable price. This is a great place to base yourself if you intend to explore Merida or the Yucatan.

Wonderful experience! Room was clean and comfortable. Pool and common areas were nice and relaxing. Best of all was the staff who made us feel so welcomed and were very helpful with all our questions. Will definitely choose to stay here again if my travels take me back to Merida!

This is a beautiful, conveniently located hotel with amazing staff. Will definitely stay here again.

Las camas estaban cómodas pero solo que limpien mejor el baño las puertas de cristal tenían mojo pero de ahí esta bien para pasar la noche Gracias Comfy beds Ac unit bathroom need extra attention there was mildew on the shower doors corners good place to spend the night

Charming modest hotel right off of a small pretty square. Older style hotel rooms around a pretty, clean pool surrounded by native plantings. Friendly helpful staff. Convenient parking in a safe lot. We'd stay here again.

This is a pleasant simple hotel. No frills but. The Santa Ana has a friendly, knowledgeable and accommodating staff. A convenient breakfast.

Santa Ana hotel was everything we hoped for, authentic, excellent service from welcoming staff, lovely pool and sitting area. Comfortable beds, good linens, and shower.