Overall Ratings & Reviews Days Inn & Suites by Wyndham Rochester Mayo Clinic South

I would definitely pay a little more to stay at a different place. There was no breakfast even though it was listed online. If you are allergic to animals, even though the site says no pets allowed, but there were multiple dogs all over the place. I found a stash of cat food in my room in a spot that most likely has not been cleaned in months. The smell of weed permeated throughout the building. On a good not. The beds were comfy.

Called for late arrival, told couldn’t guarantee room because we booked with a third party and they were overbooked. Told they don’t provide breakfast. Only one roll of toilet paper in the room, we were running out and called to get more, told we couldn’t get more toilet paper until the front desk opened up at 10 am, we were were supposed to wait for 2 hours to get more toilet paper. No kleenex, no coffee maker, had an iron but no iron board. Kept being told if we caused any problems we would be kicked out. We were 3 women in our 60s-70s, we don’t cause problems. Person at front desk was outside smoking numerous times and no one at front desk. Worst hotel experience I’ve ever had.

It did not offer some of the amenities that are listed on the website

This was a “you get what you pay for” situation. The hotel was clean enough, but certainly wasn’t overly comfortable. They had tiny square pillows, opposed to actual pillows on the bed. The counters had cigarette burns on them, the tv seemed to have some sort of glitch. We were informed upon check in that they were over booked for the night, so they were functioning on a “first come, first serve basis”. It was quiet though, so we were able to be well rested. That was nice.

Do not stay here. Place is trap house sketchy!!! Got 3 rooms. 1st room was ok, had better had worse. 2nd room was stinky and family needed to be moved to different rooms. 3rd room had broken ac/heat, dead bugs on floor and a neighboring barking dog all night. 1. ALL occupants are required to show ID 2. Car license required as a tow truck monitors the parking lot for unauthorized vehicles. 3. If not staying, any visitors must sign in at front desk. None of our key cards worked for the outside door entry. Loading and unloading was a major hassle as we didn't want to prop the door open. Dog poop on the floor near the elevator. Tried 3x to contact front desk about it. No answer. Front desk staff were friendly when they were available. The desk was closed most of the time we were there.

Everything was on par with other motels for the price. Didn't like the fact there wasn't a single coffee maker on the property of any kind or a cup or glass in the room. Not even a plastic one. What's up with that? I would still recommend this motel for anyone staying in the Rochester area as a cheap and easy place to stay.

It basically is a boarding house. 😔

Staff is very rude, must take a dirty towel to get a clean one and they rarely have any to give. They charge a deposit on each stay so if you pay 2 days and extend they charge another and wait over a week to issue the refund. They make each guest you have show I'd and sign in and out and do not inform you of this process, until you are not following it, then I was told that they would no longer extend me and needed to be checked out within an hour, after staying there already a couple weeks and knowing that I was planning to stay through the month. I also witnessed them locking other guests out of their room and refusing to return property. It is run like a halfway house not a hotel. Staff is very nosy and gossip about the guests.

The website states they serve breakfast, they Do NOT. Said trying to get the website updated???? We had a kitchenette with no cups plates pans silverware toaster coffee maker can opener NOTHING. The cabinets were empty so we had a microwave and fridge like any other standard room.

Was not made to feel very welcome at check in. The room wasn't great and the bed was super uncomfortable

Bed uncomfortable, no continental breakfast, no shuttle to mayo clinic

Cockroaches were found throughout my stay in the hotel and the hallway smelled like urine/trash every day. Staff were friendly and I appreciated the laundry machines on-site.

Required state ID to be not just shown, but photocopied and they said they'd give me the copy in the morning, but nobody was around at 6:30 for checkout. The place was more long-term stay location - lots of children, pets, grills, garbage all over. Place had an odor, sign in elevator reminded "guests" to not have their pets use the front door due to unwanted litter and other things, another sign said remember - do not put garbage in hallway as they only had service one a week. So much different than the DaysINN we stayed at just a week ago in Kansas. This was definitely the wrong choice in Rochester.

the property is currently under going reconstruction at the moment but the staff remains very friendly and accommodating. Terri the general manager has been very helpful during stay.

Cannot rate anything since I did a reservation and got camcelled

Room very dirty and for some reason a big puddle of water when walking into the room ?

Bed was hard , staff no customer service skills, the blanket if you want to call it that was just like having another sheet only itchy and to top it there was black stuff all over are sheets and towels. When asked for new ones told no not anyone to change them?? Like wow this place is a joke never met more disrespectful service than here. Next time I or you travel I'd avoid this place.

The area was inconvenient; however, it was quiet at night. There was a family down the hall about three rooms that were very loud and it was noisy until 10:00. Our room was filthy and did not appear to have been cleaned. We talked to the lady at the front desk, and she moved us to a different room. It was inconvenient for us, but at least the new room was clean. This is a good dog -friendly hotel. There were many dogs of all ages and sizes which was good for the owners but those of us without pets, it was not as they owners did not clean up after their pets.

There were a lot of creepy people. More pets on leashes in hotel and elevator than I am comfortable with. Steady smell of weed smoke in hallways and in My room when air conditioner was running. The refrigerator was very dirty on the door outside. In the evening there was a lot of noise in the back parking lot people talking loudly where you could easily hear it in my room with the windows shut. Thankfully quieter after 10 PM

The hotel was full of construction workers and from all appearances, illegals! We slept with one eye open, with eyes on our vehicle during the night. Will spend more next time for a more normal hotel stay.