The hotel itself it's clean the morning staff Letty was friendly helpful and polite but the evening staff lady on the other hand was rude and very Curt. The room smell like mold, mildew and oder couldn't put my finger on the right word there was mold on the walls. the AC control is only one speed. You can hear everything from the rooms above to the side and below you. I couldn't get a good night's sleep the three nights I stay there because it was so loud and noisy.

Excelente ubicación, muy centrica

Room was clean and comfortable. Staff were helpful and friendly. Shower worked well. Pool was a lovely area A good breakfast was available

The service was ok in general, in spite of minor shortcomings, in particular poor hot water in the bathroom at night. However, the most relevant issue in general was that I was charged twice for taxes when paying online with Expedia: the original price for 4 nights included taxes, but when looking at the final price for the room that I booked I was charged again with taxes!!! Please, check this issue! Thanks.

No complaints whatsoever , great attention.

excelente hotel la habitacion muy amplia y limpia por un precio razonable excelente el servicio y la atención definitivamente regresare y la recomiento ampliamente

Clean and nice rooms, friendly staff, close to the Zócolo and malecón, and has a pool. I will stay here again next time I visit Veracruz! Only improvement I would appreciate is a jacuzzi.

Everything ok

The property is very nice, old but they keep it nice and clean. Front desk personal ok, a little more friendly could be nice. Missing a coffee maker and servi

Buena atención

The room was clean,

Los cuartos limpios,aire condicionado,agua caliente.

La ubicación y el trato del staff, excelentes. Los cuartos limpios, amplios y con comodidades básicas completas.

Tuve una excelente estadía, la verdad todo estuvo bien, tanto la atención del personal como la habitación.

Nos alojamos en este hotel durante nuestra estancia de 3 días en Veracruz. Tiene una ubicación conveniente y es fácil ir caminando a todas partes. El hotel se ve muy bien desde fuera, pero necesita una renovación en el interior. Los muebles son muy viejos y se están cayendo a pedazos y el hotel necesita mantenimiento. La cama era cómoda, pero las almohadas eran horribles. La presión de la ducha era muy buena, pero el cabezal de la ducha se iba en todas direcciones. Pedimos servicio de habitaciones y la comida era realmente buena.

Nice place.

Ellos los del hotel te ayudan a tomar un taxi seguro para que no te pase algo

It was a pity our stay in this hotel. We had stayed a long time ago and never had an issue here. However, this time the staff was not welcoming, incredibly rude and did not understand a sensitive situation regarding my niece, who is a minor.

El hotel esta ubicado muy cerca del muelle y lugares para comer.

Hotel Location a few blocks from malecón near the Harbor. Excellent secure onsite parking. Manager of hotel was kind enough to allow a move to a better room due to a stiff mattress. Very accommodating- no extra charge.