Great location, and very nice room

We had a mixed experience during our stay. The hotel itself was pleasant, and the receptionist was kind. However, the cleanliness and housekeeping services could be improved. During our stay, items such as the drinking water bottle were not replenished, and used glasses were not consistently collected. The biggest issue we encountered was with the air conditioning. Before our arrival, we specifically contacted an Expedia representative to confirm that the hotel had functioning air conditioning, and we were assured that everything would be fine. Unfortunately, upon arrival, we found that the hotel did not have air conditioning available. Additionally, the room was quite small and faced a street with frequent pedestrian and vehicle traffic. Because the room was too warm to sleep comfortably without air conditioning, we had to keep the windows open, which made it difficult to rest due to the noise. We were often awakened early in the morning because of this. Although we appreciated the pleasant service from the front desk upon arrival, we were disappointed that when we later requested a room change or asked to speak with a manager regarding the lack of air conditioning, we were told that nothing further could be done beyond reporting the issue to management. Unfortunately, we stayed for three nights without receiving any resolution or follow-up.

There was plenty of choices for breakfast, the staff were superb. The whole hotel was really well maintained. Overal a great place to be.

Staff was very helpful and suggested play ti visit

Spotlessly clean room. Great large shower :) Friendly staff - good location, near many restaurants, and handy for the airport bus

Didnt have breakfast or use bar

Yes everything was excellent; staff happy and helpful, in all departments.All areas including room clean and tidy. Great location. Only 1 thing could improve it would be having coffee/tea making facilities in the room.

No teniamos incluido el.desayuno,pero tenian un desayuno sencillo a un costo razonable

Plenty of places to eat nearby, and well located. Staff very helpful and friendly. Loved the terrace

The room was very quiet and clean. Bathroom excellent too. Useful to have a fridge and a kettle I paid extra for a terrace with a cathedral view. Worth every cent Breakfast was delicious

Very clean hotel though limited facilities in room. Staff were very helpful. Can walk to everything from this hotel. Breakfast places close to hotel which were great.

Very friendly and helpful staff. Nice room and good location

The hotel is located on one of the main big boulevards and is central to everything. We walked everywhere. It is clean, well appointed, friendly staff. Would like to specifically commend front desk clerk Manuel who was extremely helpful with directions, suggestions on where to go, and much more.

Great location, most sites walkable within 15 minutes, lots of bars & restaurants within 2-3 (but still quiet). Staff friendly and keen to help, but sometimes slightly not on point (eg waited a bit too long for drinks we ordered, the cap on my shower soap dispenser hadn't been removed causing me to have to do a work around until I could get hold of the cleaner, and of course you only discover these things when actually in the shower!). Staff Probably just stretched as they were friendly and helpful. Rooms a bit small, but hey, this is a very central property and anyway you are out exploring mst of the day. Great bang for the buck when compared to similar properties (maybe they have bigger rooms?). Would definitely stay here again.

I was given the accessible room which was appreciated. The facilities were suitable for a disabled person - large bathroom and shower that were wheelchair accessible, seat in shower, sink that was accessible with wheelchair, rails beside toilet. There was ample room in bedroom to manoeuvre a wheelchair. The lift was adequate size and there is a rear entrance that is wheelchair friendly. The floors really needed a good mop and there was some mould in shower. I thought the breakfast was good but it’s important to know about the “egg” options - no one mentioned it. It’s a good quiet central location.

The hotel is in a strategic place, you can reach all the main attraction by walking and biking. Near the hotel there are the bus stops to go to some of the main beaches. The staff is excellent and always kind and helpful. Great choice!

Great hotel, bus stop for airport bus is pretty much opposite the property. Helpful staff, easy to walk to all the musk main sites

Nice enough hotel but bar disappointing- no ambience. Located in nice neighbourhood but maybe 1/2 kilometre too far from centre. Staff very pleasant and helpful.

Convenient location, good sized room which was clean and comfortable, friendly staff

Thanks!