I booked a double room based on the advertised listing, but when we checked in at 11pm, we were given what was clearly an economy double room. The room looked nothing like the photos, was smaller than advertised, and had a different bed setup. The listing showed a king bed or two singles, but we were given a standard double bed.To make matters worse, there were also little flies throughout the room, making the stay even more unpleasant.I spoke to Luca at reception, who initially denied there was any issue. When I explained that the room did not match the advert, he said the photos were “just for advertisement” and did not need to look like the actual room. I pointed out that the room was not even the same size (we had a tape measure with us), but he continued to deny it.He then showed me a Hilton listing with roses on the bed and asked if I expected my room at the Hilton to have roses when I arrived. This completely missed the point — I was not expecting decorations, I expected the room I paid for to match the advertised size and description.After showing him the listing again, he simply said, “I don’t know what you want me to say.” He told us there were no other rooms available. I asked him to inform the manager, who he said would arrive at 7am, but when we went down in the morning we were told she “wasn’t here.”We had booked two nights but left after one night and stayed elsewhere. Hotels.com contacted the hotel for a refund, which they refused, but thankfully Hotels.com re

I only stayed one night but I have nothing bad to say. Good location.

Great location and helpful staff.

This hotel was a great price, but we were maybe 2 blocks away from where we needed to be. However, there is a tram stop right outside the front doors and the tram is cheap, you just need to figure out where to go. The breakfast was a pretty good spread, but the coffee is terrible.

The hotel staff was exceptional. Excellent breakfast. There were a wide variety of eggs as well as cold cuts, cheese, sausages, rolls, croissants etc. The room was spacious and clean. Wifi worked well.

Tres pres de attractions de Zagreb et excellent rapport qualité prix. Stationnement possible sur place.

Great location, staff were welcoming. Breakfast was basic but enough choice for vegetarians.

This place was perfectly fine for our 1 night stay. Parking was reasonable at 15 euros

Room was large, good bed, spacious bath. Good location easy to walk to shops, restaurants and tourist attractions

The Hotel Garden in Zagreb was a wonderful experience. The beds were firm, but not unforgivingly hard as in most European hotels. The staff was the real jewell of the hotel. They were pleasant, kind and helpful in so many ways. The hotel is in a great location with ready access to the tram system, and easy to walk to most of the sites downtown. The breakfast was ample and had sufficient variety with nice pastries.

Super friendly

Room was hot but staff explained at checkin that the city controls the heat in the building and it was beyond their control. At least the windows opened. Rooms could use a refresh and a deep cleaning, but I assumed that might be the case and booked the room for one night only bc they have onsite parking and the location is walkable.

Great Breakfast and comfortable room

The room that was given to us was really bad due to location. The hotel was located on a busy street where trams go all the time and the room is shaking every time they pass. We were wondering if we were given such bad room because we booked through Expedia and they give better rooms to other travelers? It was just weird because the hotel was less than 50% occupied. The breakfast is ok. I had it worse. Bathroom is very small. The beds are comfy. The location is good and close to other places. Parking is limited but we were lucky enough to park there. We would definitely NOT go there again even we visit Zagreb quite often.

Very friendly reception staff with good recommendations for the city

Good service

Nice room, nice staff

Clean room, very polite and helpful staff!!!!

Staff in hotel was great, I want to say special thank you to receptionist girls- Elizabeth and Matea, they were so helpfull and supportive.

Excellent!