Traveloka (1,873)
Other sources (17)
8.4
Very Good
From 1,873 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.1
Location
8.6
Service and Facilites
8.4
People often mention about Amaris Hotel Gorontalo
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Staff Friendliness (22)
Distance to City Center (20)
Bedroom (18)
Accessibility (17)
Bathroom (16)
Room Space (15)
Hotel Area (15)
Ambiance (14)
Surroundings (13)
Check-in/out Time (13)
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Traveler Reviews Amaris Hotel Gorontalo
Number of reviews per page
20
40
Customer reviews
R***n
Staycation
8.1
/10
Reviewed 4 day(s) ago
The room was okay, the environment was nice, and it was clean. Room service was okay. However, upon check-in, the staff were unfriendly, lacking any greetings, smiles, etc. He ignored me for a while because he was focused on his phone 😅. But overall, everything was okay.
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Accommodation's Reply
25 Aug 2025
Dear Guest, Warm Greetings from Amaris Hotel Gorontalo, Thank you for the positive review you gave to Amaris Hotel Gorontalo, Allow us to apologize for the inconvenience caused and we will convey it to the relevant department for service improvements, and we are very happy to welcome you back on your next visit at Amaris Hotel Gorontalo. With respect, Hotel Manager.
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t***i
10.0
/10
Reviewed 4 day(s) ago
What is certain is that it is more comfortable, because it has become more spacious and attractive. This is the second time I have stayed here.
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Accommodation's Reply
25 Aug 2025
Dear Guest, Warmest Greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We are delighted to hear that our team's service has provided a memorable stay for you. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Sincerely, Hotel Manager.
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A***n
10.0
/10
Reviewed 6 day(s) ago
Good and very good, safe and comfortable.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Guest, Warmest Greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We are delighted to hear that our team's service has provided a memorable stay for you. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Sincerely, Agusmiran, Hotel Manager.
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R***a
Staycation
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, very helpful during the check in process, spacious parking area.
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Accommodation's Reply
21 Aug 2025
Dear Guest, Warmest Greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We are delighted to hear that our team's service has provided a memorable stay for you. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Sincerely, Agusmiran, Hotel Manager.
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AM
Alice M.
Leisure
10.0
/10
Reviewed 2 week(s) ago
My first time in Gorontalo. I was looking for a hotel at random. It turns out I made the right choice, Amaris. All good. Thank you.
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Accommodation's Reply
18 Aug 2025
Dear Mr. Alice M. Warm greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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A***y
10.0
/10
Reviewed 5 week(s) ago
The staff are friendly and provide good services in all aspects, service excellence.
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Accommodation's Reply
18 Aug 2025
Warm greetings from Amaris Hotel Gorontalo.
Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit.
Best regards,
Hotel Manager
A***l
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the food is very delicious.
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Accommodation's Reply
18 Aug 2025
Dear Customer, Warm greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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ET
Erwin T.
8.4
/10
Reviewed 5 week(s) ago
The mattress is not soft and not comfortable
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Mr. Erwin T, Warmest Greetings from Amaris Hotel Gorontalo, thank you very much for your willingness to take the time to review and provide positive feedback for Amaris Hotel Gorontalo, In response to your comments regarding the condition of the mattress which is not soft and uncomfortable, we apologize in advance for the inconvenience. Of course, we from the management will follow up on the comments. We apologize if there are still shortcomings in serving you. We will continue to strive to provide the best service and look forward to your return on your next visit. Agusmiran, Hotel Manager.
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ET
Erwin T.
Transit
6.9
/10
Reviewed 5 week(s) ago
The mattress is not soft and not comfortable
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Mr. Erwin T, Warmest Greetings from Amaris Hotel Gorontalo, thank you very much for your willingness to take the time to review and provide positive feedback for Amaris Hotel Gorontalo, In response to your comments regarding the condition of the mattress which is not soft and uncomfortable, we apologize in advance for the inconvenience. Of course, we from the management will follow up on the comments. We apologize if there are still shortcomings in serving you. We will continue to strive to provide the best service and look forward to your return on your next visit. Agusmiran, Hotel Manager.
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ER
Egitangelia R. N.
Business
9.4
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly and helpful, and I was able to check in early because I was very tired after a long flight.
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2 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Ms. Engitangelia R. N, Warm greetings from Amaris Hotel Gorontalo, Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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ER
Egitangelia R. N.
Business
9.7
/10
Reviewed 8 week(s) ago
So far, I really like staying here, because the service is very friendly, I can even ask for early check-in because I'm really tired from the transit flight. Thank you for all staff, I really appreciate it. Keep improving, okay 😊
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Accommodation's Reply
18 Aug 2025
Dear Ms. Engitangelia R. N, Warm greetings from Amaris Hotel Gorontalo, Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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TM
Tjong M. L.
10.0
/10
Reviewed 9 week(s) ago
Location is very close to the city center
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Accommodation's Reply
18 Aug 2025
Dear Mr. Tjong M. L, Warm greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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VV
Vickly V. R. W.
Leisure
10.0
/10
Reviewed 9 week(s) ago
Recommended for travelers in Gorontalo. Cool and affordable.
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Accommodation's Reply
18 Aug 2025
Dear Mr. Vickly, Warmest greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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AA
Athien A. A.
Staycation
9.4
/10
Reviewed 9 week(s) ago
Hotel staff is very friendly, best service
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Accommodation's Reply
18 Aug 2025
Dear Customer, Warm greetings from Amaris Hotel Gorontalo. Thank you for your positive review. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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MW
Maudina W.
9.4
/10
Reviewed 15 week(s) ago
The staff was very friendly and accommodating 🤗
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Accommodation's Reply
18 Aug 2025
Dear Mrs. Maudina W,
Warm greetings from Amaris Hotel Gorontalo.
Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit.
Agusmiran,
Hotel Manager.
R***t
Transit
9.4
/10
Reviewed 16 week(s) ago
A pretty nice place to hang out with friends from outside the area.
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Accommodation's Reply
18 Aug 2025
Dear Guest, Warm greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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AM
Alexander M.
Business
8.8
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and helpful in the checking process.
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Accommodation's Reply
18 Aug 2025
Dear Mr. Alexander M, Warm greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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E***n
Leisure
9.7
/10
Reviewed 18 week(s) ago
Overall, the Amaris Gorontalo hotel is great, especially near the Whale Shark tourist spot "Sherly" which is currently viral on social media. Let's try it.
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Warm greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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A***d
9.3
/10
Reviewed 24 week(s) ago
The television is problematic, breakfast is not very varied
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Warm Greetings from Amaris Hotel Gorontalo, Thank you very much for your willingness to take the time to review and provide positive feedback for Amaris Hotel Gorontalo, In response to comments regarding the problematic television condition and less varied breakfast, we apologize in advance for the inconvenience. Of course, we from the management will follow up on these comments. We apologize if there are still shortcomings in serving you. We will continue to strive to provide the best service and look forward to your return on your next visit. Agusmiran, Hotel Manager.
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S***i
Business
9.1
/10
Reviewed 25 week(s) ago
The hotel is close to the city center. If you want to eat out, there are also many places to eat around.
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2 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Warm greetings from Amaris Hotel Gorontalo. Thank you for your positive review of Amaris Hotel Gorontalo. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Agusmiran, Hotel Manager.
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Number of reviews per page
20
40
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