Very helpful staff, we appreciated all they did for us.

Room was great and good value. Staff were very friendly.

Lovely property, great rooms. Nice and quiet.

I specifically picked this hotel as it was listed as being air conditioned. The air coming out of these vents is so weak that the thermostat has not reduced below 26 all night. Absolutely livid

We stayed here for a week and loved it! Great location, lovely room interiors, and the staff was amazing, friendly, and helpful!

great west london place

Autonomous option for cooking. Shower door could have been cleaner

First, I want to say that I live in the US so things are a bit different than in the UK. The hotel in overall is nice, my room was a “studio”, it had a microwave, stove, dishwasher, sink, some cups and plates, a decent size room and bathroom, not a lot of room to put clothing away. The hotel is NOT close to the city where tourist would go, you need to walk to a bus station which is not too far, take a bus to the train station then take the train to the city depending where you are going, it takes an average of 40-50 mins depending how fast the bus and train are scheduled. One thing I did not like was that I stayed for 10 days and they only cleaned once, on day 6 I had to ask for extra towels and they gave me two small ones. We did not eat breakfast at the hotel. There’s a laundry room but you need to book it and pay for it. Overall, it wasn’t a bad experience but I would not stay here again; mainly for the distance to the city.

Good room - not sufficient staff- not satisfactory service

The apartment was nice and spacious. The bed was really comfortable with good black out curtains. There is a laundry which was very handy. You need to book a time slot to use and you pay a fee to use the washer and dryer. The buffet breakfast had all the basics but was pretty average. The only downside really was just the proximity to public transport, as you need to catch a bus to get to the nearest tube station. I would happily stay here again if it were a bit closer to a tube station as it was quite good value for money.

Excellent service and best guys. Expedia booking confirmation didnt go somehow but hotel staffed managed to gave us room and helped us.

Reception staff were very professional and helpful. The check-in was fast and timely. The location was excellent with few step to bus station if you don’t have a car. There is a bus can take you to down town but I don’t remember exact number of the bus. There is one co-op or a super market just facing the entrance to the hotel. Parking is very good other you pay through app or Hotel staff can arrange it for you in their designated spaces.

The apartment itself was lovely, ideal for our one-night stay. Parking and check-in was easy. Our only issue was when enquiring about parking (particularly disabled parking) before arriving, the emails I received back were very unhelpful and each time I asked more than one question in an email, I wouldn’t get an answer to each one which was frustrating. Otherwise, the stay was great and breakfast was lovely.

I enjoyed my stay. Some of the good: -Transit is really convenient and lots of options are close, -There is a grocery store within about 50 steps, -The unit was clean and well maintained. -Staff were super friendly. Some of the not-so-good: - We booked a room with a double and single bed, because we needed 2 beds. The single wasn't a bed, it was a pull out sofa. When I queried at the front desk, I was told this is what I booked, there are no other rooms available and if there were, it would be an extra cost. The sofa bed was ok, not great, and I was told that we can not switch from bed to couch ourselves. We booked this room in order to have flexibility, and this was an unexpected disappointment. - The kitchen equipment was limited, we had to ask for extra cooking items. -The ventilation is poor, we could smell the food we good for many days. - There are laundry machines available, which are to be signed out. Twice when we did laundry, there were other peoples items in the machines and the staff refused to address it with the individuals who were doing laundry when not signed out. Overall, the stay was good, I would stay in the area again, but would not book this type of room if two beds are needed, given the misrepresentation of the beds in the ad.

I like the hotel location which is near residential area and a Sainsbury shop although is near the busy road also, so close the balcony door when sleep. Front desk staffs are gentle and friendly and with big bright open sitting area supply snacks and books creat a peaceful and calm feel, this is the best point of this hotel to me, hope it will keep this way. Hotel looks very new. If leave rubbish bags outside the room they are cleared very quick. I had an unlucky second day with suddenly no hot water due to boiler problem but I think it is one off. Stayed regularly here find the toilet seat is smaller than the toilet which is not very comfortable and don’t look good. Hope when they change toilet seat again find a matching size. Room phone is very loud ringing sound but when started to talk it is extremely faint can’t hear which stressed me out, I hate when the phone ring. When order Uber taxi drivers don’t know or don’t want to get to the door so they cancel sometimes, it will be better hotel can give guests the Sainsbury address and let guests wait by there to avoid problems. I had cancelled taxi while I was even watch out. Overall I like this hotel.

Great location for families

There was an inaccurate representation of what room I was booking and when I challenged this they at first told me I’d have to pay an upgrade, but they quickly changed this once they realised I was not at fault and gave me an upgrade far better. Lovely place to stay and I’d stay again

I wanted to love this place. The location and natural light was wonderful.However, the pots and pans were dirty, there were bo dishclothes,

Good location with additional payment for parking. The room/apartment was clean and had all the basic necessities.

Property is nice with plenty of amenities. There is a small Sainsbury's nearby but area is a bit dodgy with loads of unruly teenagers roaming around