Dear Valued Guest, Warmest greetings from Fairmont Jakarta! Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our team, the quality of our service, and the smooth and convenient check-in and check-out processes. Your kind words are truly appreciated and serve as a great encouragement to our team. We look forward to welcoming you back to Fairmont Jakarta for another pleasant and memorable stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for your wonderful review and for recommending Fairmont Jakarta as one of the best five-star hotels in Jakarta. We are delighted to know that you enjoyed the exclusive atmosphere, our convenient location with direct access to Plaza Senayan, and the early preparation of your room. Most importantly, we are so happy to hear that your daughter enjoyed celebrating her special occasion with us. It was truly our pleasure to be part of such a memorable moment for your family. Your kind words and intention to return mean a great deal to us. We sincerely look forward to welcoming you and your family back to Fairmont Jakarta for another exceptional stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for your lovely review! 🥰 We are delighted to hear that you had an amazing stay at Fairmont Jakarta and that you enjoyed your overall experience with us. Your kind words mean a great deal to our team and are a wonderful encouragement for us to continue creating memorable stays for our guests. We truly look forward to welcoming you back to Fairmont Jakarta for another amazing experience. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for your kind words. We are delighted to hear that you had a wonderful experience with us and felt warmly welcomed by our team. It was truly our pleasure to have you as our guest. We sincerely appreciate your feedback and look forward to welcoming you back to Fairmont Jakarta for another memorable stay. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your recent stay at Fairmont Jakarta. We are truly delighted to know that you had a pleasant experience from start to finish. It is especially rewarding to hear that you enjoyed our elegant yet welcoming atmosphere, the smooth check-in process, and the warm hospitality provided by our team. Your kind compliments about our spacious and comfortable room, beautiful views, convenient location, and well-maintained facilities mean a great deal to us. We are also pleased that you enjoyed the variety and quality of our breakfast offerings and that our service made your stay feel truly special. Creating memorable experiences through genuine hospitality is what we strive for every day, and your thoughtful feedback is a wonderful encouragement to our entire team. Thank you once again for your generous recommendation and for choosing Fairmont Jakarta. We sincerely look forward to welcoming you back for another exceptional stay, whether for business or leisure. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Fairmont Jakarta. We are delighted to know that you and your family had a wonderful stay and enjoyed your overall experience with us. It is truly rewarding to hear that everything else met your expectations. At the same time, we sincerely appreciate your comments regarding our breakfast. We are sorry to learn that the selection and taste did not meet your expectations. Your valuable feedback has been shared with our Culinary team for review as we continuously strive to enhance the variety and quality of our breakfast offerings. Thank you once again for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you and your family back to Fairmont Jakarta for an even more enjoyable stay in the future. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Jakarta for your staycation. We are delighted to hear that you enjoyed the ambiance, facilities, and the vibrant atmosphere of our hotel. It is especially rewarding to know that our breakfast selection, attentive service, and convenient location contributed to such a memorable experience. Your kind recognition of our team means a great deal to us. We are pleased that our colleagues were able to provide helpful assistance regarding access to the GBK area and that your request for additional water was handled promptly. Delivering thoughtful and personalized service is something we take great pride in. Thank you as well for highlighting the value and convenience of our location next to Plaza Senayan and within walking distance of GBK. We are truly grateful for your generous feedback and look forward to welcoming you back for another exceptional staycation at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very good stay experience and that your children were happy throughout the visit. Creating memorable moments for families is something we truly cherish. We sincerely appreciate your kind words and look forward to welcoming you and your family back again soon for another enjoyable stay at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Ms. Laksmi, Thank you for taking the time to share your wonderful experience following your recent stay with us at Fairmont Jakarta. We are delighted to know that our strategic location near Indonesia Arena added convenience to your visit for the Treasure Pulse On concert. It is always a pleasure to hear that our guests are able to fully enjoy both the event and their stay experience with ease. We are also very happy to know that you enjoyed the comfort of the room facilities, especially the shower experience. Your kind comment truly made us smile, and we are glad that the shower setup was intuitive and enjoyable for you. Thank you once again for your lovely feedback. We truly look forward to welcoming you back to Fairmont Jakarta for another memorable stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the hospitality and service from our staff left a positive impression on you during your stay. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta

Dear Mr. Aditama, We are truly sorry to learn about your disappointing experience and sincerely regret that your visit left you feeling unwelcome. Please accept our apologies for the inconvenience caused during your arrival from the parking area, as well as for the impression you received during your visit to the rooftop bar. At Fairmont Jakarta, we strive to provide warm hospitality and respectful service to all guests without exception. Therefore, we are deeply concerned to learn that your experience gave the impression of discrimination, which is certainly not the environment or service culture we aim to create. Regarding the rooftop venue, we sincerely apologize if this was communicated in a manner that felt uncomfortable or unwelcoming. Your feedback has been shared with the relevant teams for immediate review and further coaching, particularly regarding communication approach and guest handling, to ensure a more thoughtful and welcoming experience for all our guests moving forward. Thank you once again for bringing this matter to our attention. We truly appreciate your feedback and hope there may be an opportunity to restore your confidence in us in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We particularly appreciate your suggestion regarding extending the operating hours of the rooftop terrace. This feedback is very valuable to us and we will share it with the relevant team to inform our evaluations and improve the guest experience in the future. We look forward to welcoming you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Guest Experience Manager, Fairmont Jakarta

Dear Mr. Arayadin, Thank you for your review. We are very grateful for your trust in choosing our hotel for your stay. We hope to welcome you back to our hotel again and provide you with an even better stay experience. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta

Dear Valued Guest, Thank you very much for sharing your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the convenient access to the shopping mall, appreciated the food quality, cleanliness, and experienced the warm hospitality from our team. We truly look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for sharing your experience with us. We truly appreciate your patience regarding the wait during check in, and we are glad to know that the comfort and spaciousness of your room, including the bathroom, made a positive impression on you. It is also wonderful to hear that our team’s service contributed to your overall enjoyment. Your feedback is very important to us and helps us continue improving our guest experience. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for an even smoother and more memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for sharing your wonderful staycation experience with us. We are delighted to know that you enjoyed our direct access to Plaza Senayan, as well as the quality of our breakfast, room, and facilities. It is always rewarding to hear that our location and overall offerings added value to your stay. We truly appreciate your kind feedback and look forward to welcoming you back to Fairmont Jakarta for another excellent experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand your frustration regarding the room allocation and the delay in receiving the keys. We sincerely apologize for the miscommunication about having two rooms on the same floor and for not informing you earlier when this could not be accommodated. This is certainly not the level of clarity and proactiveness we aim to provide, especially when multiple rooms are involved. Waiting until 6:00 PM and only receiving accurate information after you had to ask is understandably disappointing. Please rest assured that your feedback has been shared with our Front Office team to reinforce the importance of clear communication, early expectation management, and timely updates to our guests. We are committed to learning from this and improving our coordination to prevent similar situations in the future. We truly regret the inconvenience caused and hope you will allow us another opportunity to restore your confidence in Fairmont Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta