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Very well organised hotel with helpful staff

Breakfast is fabulous and more variety of local food and specialty. I was really enjoying the stay in this hotel. Bathroom is ver clean and large. The room ceiling is higher than standard hotel. I like the painting on the wall. We had two beds room, each bed has got good finishing mattress cover. The lighting design in the room is smart and reasonable. It is better for going bathroom at night. The location is closer to popular areas of Wuhan food street called Wan Song Yuan. We will book again this hotel next visiting Wuhan.

Perfect

Very nice room

The room was not the one I have booked. The staff could hardly speak English so it was impossible to get the right room. We tried to order some food through the room service but at 23:00 the service was not available and all the restaurants and bars in the hotel were shut. The swimming pool was not great either. In summary I would not rate this hotel a 5 stars.

One of the best Sheratons in China so far that i stayed club lounge was almost excellent only I wish there are more options on western foods

Everything was very good club longe almost excellent only I wish they have little more options on western foods

Very happy with the services provided.

Staffs are nice and service is good

Very clean and friendly staff

The room was extremely comfortable and quiet. The staff were excellent.

Very good

Beautiful property in a great part of town. All my encounters with staff were great. Highly recommend this hotel.

VERY NICE HOTEL TO STAY , MOST STAFF ARE VERY NICE.

Live eight nights here. Frankly speaking, no any service attitude to customer from the restaurant female manager. Refuse my request to switch the breakfast from one day to another due to the very early check out of the last day. Please underatand I am paying for the good service from a five star hotel, but you make me feel I am facing a government office.

Good service, comfy bed, clean room, and good breakfast.

I stayed at the hotel from 11-13 Dec. I spent more to book a king bed room, but the room was not available when I checked in because they over-rented out their king rooms. I was offered a twin room but they offered to change me to a king bed the next day. On the following day, I changed to the king bed room. The room was warm and it was obvious that the AC was not functioning properly in room 3318. When the technician came, his advice was to open the window until I decide to go to sleep. Note that the hotel was still serving cold AC and not yet switched to heating mode. The more ridiculous thing is that when I was sending him out, the air in the corridor was much cooler than my room (supposed to be set at 16degrees Celsius with max wind speed). He suggested if I wanted to keep my main door open. Shall not stay here again if I return to Wuhan.

Staff were friendly and helpful Room was a bit outdated but clean Good location right next to a shopping centre Breakfast was ok

Close to a shopping mall where we can also find food. Staffs are friendly and very helpful. Subway is not too far a walk from the hotel. Will definitely consider staying here on my next trip back to Wuhan.