8.4
Very Good
From 3,681 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.5

Service and Facilites

8.3

People often mention about Swiss-Belinn Kemayoran
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Staff Friendliness (75)
Bedroom (75)
Bathroom (70)
Ambiance (68)
Accessibility (62)
Hotel Area (60)
Room Space (59)
Surroundings (56)
Taste (56)
Distance to City Center (54)
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Traveler Reviews Swiss-Belinn Kemayoran

Number of reviews per page
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40
Customer reviews
G***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 hour(s) ago
The room was comfortable, the food was quite tasty and varied, the shuttle bus service had an unclear schedule and the staff couldn't confirm the arrival and departure times. I wanted to use the shuttle bus facility but because the schedule was unclear, I didn't.
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P***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
Stayed here during Lalala Festival 2025, the hotel provided free drop off and pick up until 1 AM and the driver was very friendly & professional.
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Accommodation's Reply
26 Aug 2025
Dear Valued Guest, Thank you for sharing your experience. We’re glad to hear you enjoyed our complimentary drop-off and pick-up service during the Lalala Festival. It’s great to know our driver made a positive impression with friendly and professional service. We hope to welcome you back for another comfortable stay soon. Best regards, Swiss-Belinn Kemayoran
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
The check-in process was fast response, the only inconvenience was getting a room facing the main road, it was very noisy at night and the morning sun reflected off the apartment windows right across from the hotel, the food was pretty good.
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Valued Guest, Thank you for your review. We're pleased to hear that check-in was quick and that you were satisfied with our food. We apologize for any inconvenience caused by the noise and glare in your room. We will use this feedback to evaluate your stay to make it more comfortable. Please feel free to contact us before your next visit so we can help you find a more suitable room. Best regards, Swiss-Belinn Kemayoran.
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Lia A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel is quite good. I only stayed here for 4 hours.
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Accommodation's Reply
25 Aug 2025
Dear Lia, Thank you for sharing your experience. Even though it was only for a short time, we're glad you had a comfortable stay. We hope you can have a longer and more comfortable stay with us next time. Best regards, Swiss-Belinn Kemayoran
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
It's always a pleasure to stay at this hotel, especially because the staff are friendly/fridily.. only this time I got a room with a view of the enclosed garden even though I prefer the open one..
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Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for your review and for your loyal stay at our hotel! We are delighted to hear that you have always enjoyed our service. We apologize for any inconvenience regarding the room view during your visit. We will endeavor to provide a room with a view that suits your preference on your next visit (subject to availability). See you again soon. Best regards, Swiss-Belinn Kemayoran
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R***o
icon-Business
Business
icon-origin-TRAVELOKA
7.6
/10
Reviewed 2 week(s) ago
i was requested Non Smooking room , but the front desk give me the Smoking room
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Accommodation's Reply
15 Aug 2025
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by not receiving the non-smoking room you requested. We understand how important this is for our guests’ comfort, and we regret that we did not meet your expectations on this occasion. We have addressed this matter with our front desk team to ensure that all room requests are honored whenever possible, and to improve our room allocation process. We truly value your understanding and hope to have the opportunity to welcome you back and provide you with the room and service you deserve. Best regards, Swiss-Belinn Kemayoran
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Leonie L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Good service and strategic location
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Leonie L, Thank you for your review. We're delighted to hear that you were satisfied with our service and convenient location. We look forward to welcoming you back. Best regards, Swiss-Belinn Kemayoran
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a***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Beautiful view, but the shuttle bus time is unclear, we waited for up to 1 hour, so we ended up taking a Grab.
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Accommodation's Reply
13 Aug 2025
Dear Valued Guest, Thank you for your feedback. We're glad to hear you enjoyed the beautiful views. We apologize for the inconvenience caused by the long wait for the shuttle bus. We will immediately pass this feedback on to the relevant team to ensure more timely service in the future. Best regards, Swiss-Belinn Kemayoran
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i***l
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Affordable hotel with complete facilities and best service
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Accommodation's Reply
14 Aug 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with our price, facilities, and service. We look forward to welcoming you back on your next visit. Best regards, Swiss-Belinn Kemayoran
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A***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice and comfortable, very strategic location and easy to get to anywhere
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2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Guest, Thank you for your review. We are delighted to hear that you found our stay comfortable and enjoyed our convenient location. We look forward to welcoming you back on your next visit. Best regards, Swiss-Belinn Kemayoran
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v***a
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 3 week(s) ago
booking 3 room, all linen in room are spotting, thiny towel, hot AC, calling for shuttle to JiExPO to the reception but no one can explain, calling in 2 time and the girls said Will be inform next and call back, buat no one calling me again, waiting until half hours in JiExPO, no one pickup us? try to borrow scissors ,but no one staff comming and we must going to the FO just for cutting the rope
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Accommodation's Reply
06 Aug 2025
Dear valued guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, from the condition of the linens and towels to the challenges with our shuttle service and lack of follow-up from our team. This is certainly not the standard of service we aim to provide. Your feedback has been shared with the relevant departments for immediate review and improvement, especially regarding communication, room amenities, and responsiveness to guest requests. We deeply regret the inconvenience caused and will work to ensure similar issues do not happen in the future. We truly value your input and hope to have the opportunity to welcome you back with a much-improved experience. Best regards, Swiss-Belinn Kemayoran
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
really enjoy my stay at Swiss Belinn Kemayoran
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Accommodation's Reply
30 Jul 2025
Dear Guest, Thank you for staying with us at Swiss-Belinn Kemayoran. We're glad to hear you really enjoyed your stay at Swiss-Belinn Kemayoran. We hope to welcome you back again soon. Best regards, Swiss-Belinn Kemayoran
Rendhy B. S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Okay, the room is spacious and clean. It's very affordable for a suite.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Rendhy B. S., Thank you for your positive review. We are delighted that you were satisfied with the cleanliness and spaciousness of our suite, as well as our affordable price. We look forward to welcoming you back for another enjoyable stay. Best regards, Swiss-Belinn Kemayoran
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Y***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very comfortable, quiet location, always come back here.
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for your review. We are delighted to hear that you felt comfortable and at home here. We look forward to welcoming you back. Best regards, Swiss-Belinn Kemayoran
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D***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, comfortable, very satisfied staying here
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Accommodation's Reply
23 Jul 2025
Dear Guest, Thank you for staying with us at Swiss-Belinn Kemayoran. We are delighted to hear that you found our stay comfortable and satisfying, and that you received excellent service from our friendly staff. We look forward to seeing you again on your next visit. Best regards, Swiss-Belinn Kemayoran.
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D***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, comfortable, very satisfied staying here.
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Accommodation's Reply
23 Jul 2025
Dear Guest, Thank you for staying with us at Swiss-Belinn Kemayoran. We are delighted to hear that you were comfortable and satisfied during your stay, and that you received friendly service from our staff. We look forward to seeing you again on your next visit. Best regards, Swiss-Belinn Kemayoran
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S***r
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Nice hotel & friendly service
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Accommodation's Reply
21 Jul 2025
Dear, Thank you for your positive review. We are delighted to hear that you enjoyed your stay and our service. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Kemayoran
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dede a.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff was friendly and our privacy was maintained.
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Accommodation's Reply
23 Jul 2025
Dear Dede A, Thank you for staying with us at Swiss-Belinn Kemayoran. We are pleased to know that you enjoyed our friendly staff and that your privacy was well-maintained during your stay. Guest satisfaction and comfort are our top priorities. See you on your next visit. Best regards, Swiss-Belinn Kemayoran
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Elsi S.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 6 week(s) ago
very bad staff attitude, bad room service
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Accommodation's Reply
21 Jul 2025
Dear Elsi S, Thank you for your review. We apologize for the unpleasant experience you had during your stay. Your feedback is very valuable for us to evaluate and improve, especially regarding staff service and room comfort. We will immediately follow up on this to prevent a recurrence in the future. We hope we will have the opportunity to provide better service on your next visit. Best regards, Swiss-Belinn Kemayoran
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Y***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Hotel food is delicious, staff is friendly
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Accommodation's Reply
18 Jul 2025
Dear, Thank you very much for your positive review. We are delighted to hear that you enjoyed the food at our hotel and were pleased with the service from our staff. We look forward to welcoming you back. Best regards, Swiss-Belinn Kemayoran
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Number of reviews per page
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