Swiss-Belinn Kemayoran

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Overall Ratings & Reviews Swiss-Belinn Kemayoran

Traveloka (4,398)
Other sources (107)
8.4
Very Good
From 4,398 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.5

Service and Facilites

8.4

People often mention about Swiss-Belinn Kemayoran
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Staff Friendliness (105)
Bedroom (101)
Bathroom (98)
Ambiance (90)
Hotel Area (84)
Accessibility (83)
Room Space (83)
Taste (77)
Surroundings (74)
Distance to City Center (71)
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Traveler Reviews Swiss-Belinn Kemayoran

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Customer reviews
F***y
icon-Staycation
Staycation
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8.5
/10
Reviewed 4 day(s) ago
Very friendly service, clean rooms, and a varied food selection. Keep it up.
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Accommodation's Reply
26 Dec 2025
Dear Valued Guest, Thank you for choosing us as your accommodation. We are delighted that you have made your choice and we hope you had a comfortable and enjoyable stay. We look forward to welcoming you back again soon. Sincerely, Swiss-Belinn Kemayoran
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I***m
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
Strategic location, but if it's around 8 o'clock, there shouldn't be only one receptionist because most people only enter the hotel around that time.
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E***a
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10.0
/10
Reviewed 5 day(s) ago
satisfying and very very safe
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Accommodation's Reply
26 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are pleased that our service was satisfactory and made you feel safe. We look forward to serving you again in the future and hope to welcome you back soon. Sincerely, Swiss-Belinn Kemayoran
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l***s
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8.2
/10
Reviewed 5 day(s) ago
Friendly staff, spacious rooms, and a shuttle to PRJ. Quite a satisfying stay.
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Accommodation's Reply
26 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed the friendliness of our staff, the comfort of your room, and the airport transfer service to PRJ Airport. We hope to welcome you back for your next stay. Sincerely, Swiss-Belinn Kemayoran
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A***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
Friendly staff service, clean rooms, clean bathrooms, and a strategic location close to busy areas.
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1 people find it helpful
Accommodation's Reply
23 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted that you were satisfied with the friendly staff, the cleanliness of the room and bathroom, and the convenient location of the Swissôtel Belinn Kemayoran. We hope to welcome you back for your next stay. Sincerely, Swissôtel Belinn Kemayoran
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Amal
icon-Business
Business
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9.4
/10
Reviewed 2 week(s) ago
Everything is good and worth the price, the shuttle to Jiexpo is very welcome and helpful during the stay. However the WiFi was unreliable during the stay. Otherwise it’s perfect.
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Accommodation's Reply
23 Dec 2025
Dear Amal S, Thank you for sharing your feedback. We’re delighted to hear that you found everything good and worth the price, and that our shuttle service to JIExpo was helpful during your stay. We sincerely apologize for the inconvenience caused by the unstable WiFi and will certainly share this with our team for improvement. We hope to have the pleasure of welcoming you back for an even better experience. Best regards, Swiss-Belinn Kemayoran
A***s
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Business
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10.0
/10
Reviewed 2 week(s) ago
Staff are friendly and helpful, keep it up and improve.
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Accommodation's Reply
23 Dec 2025
Dear Valued Guest, Thank you for choosing us as your accommodation. We are delighted that you have made your choice and we hope you had a comfortable and enjoyable stay. We look forward to welcoming you back again soon. Sincerely, Swiss-Belinn Kemayoran
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a***n
icon-Business
Business
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10.0
/10
Reviewed 4 week(s) ago
The staff was friendly. Check-in was quick. The room was clean. I'll be back if I have an event next time.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Thank you for sharing your wonderful experience. We are so glad that you were satisfied with our staff service, check-in process and room cleanliness. We hope to welcome you back again soon. Thank you, Kemayorl Hotel (Berlin, Switzerland).
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d***h
icon-Leisure
Leisure
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8.5
/10
Reviewed 5 week(s) ago
The hotel staff was friendly, and there was a shuttle from the hotel to Gambir Expo, with a friendly and responsive driver. Overall, it was okay... Next time I have an event at Gambir Expo, I'll stay here again.
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Accommodation's Reply
30 Nov 2025
Dear Valued Guest, Thank you for choosing us as your accommodation. We are honored that you chose us and hope that you had a pleasant and enjoyable stay. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Kemayoran
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Thank you, very happy to stay here, highly recommended
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Thank you for choosing us as your accommodation. We are honored that you chose us and hope that you had a pleasant and enjoyable stay. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Kemayoran
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H***n
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Leisure
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9.1
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly, the check-in process was smooth and quick, no hassle.
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for choosing us as your accommodation. We are honored that you chose us and hope that you had a pleasant and enjoyable stay. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Kemayoran
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Hulman N.
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9.1
/10
Reviewed 6 week(s) ago
This hotel is very comfortable for me, the warm atmosphere and friendliness of the staff make the family feel happy when staying.
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Accommodation's Reply
18 Nov 2025
Dear Mr. Hulman N., Thank you for your positive review. We are so glad that you and your family felt comfortable during your stay and were impressed by the warm atmosphere and friendly service of our team. It was an honor for you to visit us and we look forward to welcoming you back for an equally wonderful experience on your next visit. Best regards, Swiss-Belinn Kemayoran
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ruly s.
icon-Business
Business
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8.5
/10
Reviewed 6 week(s) ago
Clean hotel, strategic location, friendly staff
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Accommodation's Reply
18 Nov 2025
Dear Ruli S., Thank you for choosing us as your accommodation. We are honored that you chose us and hope that you had a comfortable and enjoyable stay. We sincerely hope to welcome you back again soon. Best regards, Swiss-Belinn Kemayoran
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Reni C.
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Leisure
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9.1
/10
Reviewed 7 week(s) ago
Overall satisfying, delicious food, friendly and very helpful hotel staff, but the hotel is not very kids and Muslim friendly. The shower is high, there is no alternative shower that can be removed that uses a flexible hose, there is no adapted additional faucet in the shower for ablution. The toilet also does not have a jet shower so it is difficult to rinse / clean the kids, the carpet in the room is dusty, it seems like it is rarely vacuumed, the door stopper is very dangerous not only for kids but also adults (I once tripped). The additional dining room is not comfortable, there is no children's pool, and if I may suggest the smoking area should not be by the pool, there are many kids or people who intend to swim for exercise and have fun but instead inhale cigarette smoke, come on, come on, Swissbel can be a child and Muslim friendly hotel. Thank you
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2 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear Renee, Thank you for sharing your experience and detailed review. We are very pleased that you were satisfied with our service, enjoyed your meal, and received assistance from our friendly and responsive staff. We apologize for any inconvenience you experienced regarding our facilities not being suitable for children and Muslim guests. Your comments regarding the type of bathroom, shower amenities, jet shower in the bathroom, and the condition of the carpet in the room will be forwarded to the relevant team for immediate evaluation and improvement. Guest safety is our top priority, and we appreciate your attention to the location of any potentially dangerous door guards. Your suggestions regarding additional dining areas, a children's pool, and the redesign of the smoking area to prevent disturbance to other swimming guests are highly appreciated. All of your feedback is important to us in improving the comfort and experience of all our guests. We look forward to welcoming you back with even better facilities and services in the future. Best regards, Swiss-Belinn Kemayoran
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L***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 7 week(s) ago
nice and clean. friendly staff. clean
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for choosing us as your accommodation. We are honored that you chose us and hope that you had a pleasant and enjoyable stay. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Kemayoran
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice staff, I came in for 9-10 in the morning so I’m waiting in the waiting room and the receptionist said that my room was already done so I can take a rest before going to the Libera concert in JIExpo, and can use the shuttle bus either. Swissbell hotel always keeps their quality. Thanks you…
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for your kind words. We’re delighted to hear that you enjoyed your stay and appreciated our staff’s service and hospitality. It’s wonderful to know that you had a comfortable rest before attending the Libera concert and made use of our shuttle service. Your satisfaction means a lot to us, and we truly appreciate your continued trust in Swiss-Belinn Kemayoran. We look forward to welcoming you back soon. Best regards, Swiss-Belinn Kemayoran
F***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
It was a great pleasure to stay at this hotel.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for choosing us as your accommodation. We are honored that you chose us and hope that you had a pleasant and enjoyable stay. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Kemayoran
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N***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Clean hotel... Hotel staff are quite friendly.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for your review. We are very glad that you were satisfied with our hotel's cleanliness and our staff's service. We sincerely hope to welcome you back again for an even more memorable experience on your next visit. Best regards, Swiss-Belinn Kemayoran
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
comfortable, cold AC, close to JIEXPO and there is a free shuttle too, tips: request a newly renovated room, the old room is also good, but the ambience is a bit dark, I prefer bright ones
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for your positive review. We are so glad that you enjoyed our facilities, including the cool air conditioning and the free shuttle service to Jiexpo. Thank you for your suggestions and feedback on our newly renovated rooms. We really appreciate it! We hope that you will enjoy our brighter rooms on your next visit, which will meet your needs. See you again soon. Best regards, Swiss-Belinn Kemayoran
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h***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
TOP will probably be a subscription if our family goes to Jakarta again
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Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for your review. We are very glad that you and your family enjoyed your stay with us. We look forward to welcoming you back again when you visit Jakarta. Best regards, Swiss-Belinn Kemayoran
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Number of reviews per page
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