Hello Mr. Trong, Thank you for choosing Ngoc Phat Hotel for your stay and taking the time to provide feedback on the hotel's services. All of your comments and suggestions are very important to the hotel. On behalf of the hotel management, we sincerely apologize for the problems you encountered during your stay. The hotel has checked again, and at that time the room next door checked in late, so there was a bit of confusion and noise that affected your family's sleep. Once again, thank you very much for sharing your valuable feedback and detailed information with the hotel so that the hotel can improve its services better. We hope to serve you and your family on other occasions when traveling to Da Lat. Sincerely thank you, Sales Team.