SN
SYAHARUDDIN N.
Business
8.5
/10
Reviewed 2 week(s) ago
Only the towels were torn & the lights in the bathroom were dim.
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Accommodation's Reply
11 Sep 2026
Dear Mr. Syaharuddin, Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience caused by the untidy condition of the towels and the insufficient lighting in the bathroom. We appreciate your concern. This feedback will be used in our evaluation process so that we can investigate and make immediate improvements to ensure the continued comfort of all our guests. We hope you will give us the opportunity to welcome you back again and provide you with an even better stay. Sincerely, Yudi Permana - Hotel Manager
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