The property location is ideal, however the hotel itself is very tired and is in need of a major renovation. It is sad to see a once very exclusive Resort & Spa fall to where it is today. I hope someone makes an effort to restore it to its former glory.

Beautiful property not well keep up. 300 nightly no pool. Roof needs repair.

Burnt Hamburg Bed great

We loved the area and the access to bikes, kayaks and paddle boards. We would definitely go back for the beautiful area. Unfortunately, there is no outdoor pool and the indoor pool was also closed. I don’t think there was and housekeeping services as we didn’t not have our room cleaned. The restaurant was pricey. Staff was friendly.

Great stay

Very good.

Called before booking and asked if they had an outdoor pool and was told “yes”. When I checked in they said their outdoor pool hadn’t been in service for 3 years. No daily room cleaning service.

You will need a tetanus shot and a sage. It should be against business practice to advertise and charge as 4 star. Room cleanliness and condition was on par with a roadside truck stop. Furniture looked like it was actually from the 1800s and not cleaned/maintained since. Carpeting with huge holes. Staff tried their best to help by changing our room (huge brown stain on bedding), but new room was still filled with mold (bathroom) and stains on pillows/blankets. Toilet ran all night and didnt flush. The pool room smelled like sewage. I didnt sleep all night - as soon as my daughter woke up, we dashed. I think the BBB for the city or hotel regulations need to mitigate the rating guidelines as people book from out of town based on this.

To expensive

Needs some serious updating and maintenance . Staff was great and check is was fast and easy

Really enjoyed our stay. The property is historic so we understand how challenging maint

No pool and hot tubs available

Staff was phenomenal.

The property was incredibly interesting as was heritage and dated with history. Staff was great, pleasant, however amenities that were advertised were not functioning. No pool, hot tub, sauna all out of order. They even closed the spa the evening before the wife’s appointment… With no notification. Staff was frustrated as was out of there hands and rather ownership issues. Tones of potential but needs some work and attention to detail. Games room here at but again needs attention to details.

👍

Beautiful historic property and the spa was exceptional

Very unique and a bit of old school. The grounds are really lovely and there is wide lake frontage with a spectacular view. The staff are very warm, helpful and welcoming. The rooms are clean,comfortable and very quiet The food is very good and there is many menu choices to pick from. I enjoy staying at this resort everytime and look forward to the next stay. Thankyou

The room we booked was supposed to have 2 double beds. The room we received was a double and uncomfortable sofa bed

This is a beautiful old property that has changed hands and needs updating. The manager told us some wings have already been done and others are scheduled for updating. Understandably it will be a huge cost to bring this once prestigious property back in shape. What was inexcusable was hair on the bathroom floor and the unclean looking toilet. The grounds are still in beautiful condition and Lake Simcoe is picturesque. Standard rates suggest an upscale experience so this was disappointing.

A little dated. Leak in hallway was pretty messy. Staff was friendly and helpful. Wedding tent outside my room was noisy and affected my ability to sleep.