Overall Ratings & Reviews Tennen Onsen Matsuyama New Grand Hotel

The onsen, the in room facilities have room for improvements. The room is too small for 5 adults!

Located very near Matsuyama Castle and the main shopping district. Alot of food options around the area even later in the evening.

I stayed without breakfast this time and it was a pleasant experience. The hot spring baths are all-night and you don't have to worry about the time. Very good service. Rooms have a hot water kettle and a fridge. Room clothes and slippers are also provided. It was very user-friendly and convenient.

Bidet toilet didn't work for the first night, and they gave me a different room for my 2nd and 3rd nights which was great!

Nice room, bath and convenient.

Public bath and convenience store on the ground floor.

Comfortable with refreshing hot spring

The room was clean and tidy. The location was very convenient. The staff were nice but they don't speak English. The pillow was really hard and uncomfortable. The onsen was currently undergoing renovations. The checkin time is pretty late 3pm and then checkout time was to early 10am. Had I known this I would have not booked here to stay.

Cheap but good quality hotel. There is a hot bath. Room is sizable for Japan hotel standard. I can open my suitcase while there is still room to walk. Very convenient location. There is a Family Mart right by the hotel. Few minutes walk to shopping street. 15 mins walk to Matsuyama Castle ropeway. About 20 mins by tram to Dogo and Matsuyama Station.

Had a great night here. Clean, friendly and close to the town nearby castle

Courteous staff and near shopping area. The room size was ok and the spa downstairs (free for guests, they hold your room key while using it) has 2 tubs and a few shower booths. The bathroom seemed updated and clean. It is far from the Jr station but I managed to walk in abt 20 min or so. Also walkable to Matsuyama castle.

Great hotel with nice spa. I had a great time there.

Excellent front desk staff. Breakfast is not so good-----little salad and no fruits. The kitchen staff is running constantly in and out between the kitchen and the food counter.

Helpful reception staff, bedroom clean and spacious but tired decor e.g. chips in woodwork of desk. Ensuite bathroom dated and cramped but clean as possible given age. Breakfast included ok but not as good as other hotels we've stayed in on this trip. Didn't try the hotel Onsen type baths but it was a good facility to have available. Free WiFi worked reasonably well except laptop couldn't connect.

Staff was helpful with places to eat Enjoyed store right next to hotel entrance to store was in hotel lobby

I speak Japanese. I don't know how much English the staff speaks, but they were very friendly and the hotel's atmosphere was very relaxed and therefore comforting.

大浴場、サウナが清潔感あり良かった

温泉施設がありとても良かったです。

凄く良かったです！

소박하고 가족적이고 좋았습니다. 너무 친절하셨던 스텝분들 계속 기억날 것 같아요. 바로 길가는 아니었지만 고급 샵들이 있는 백화점 뒤쪽이었고, 스테프가 손으로 직접 그렸던 귀여운 안내 그림들이 생각나네요. 온천이 있어서 너무 좋았구요. 다음번에 혼자 가면 또 찾아가고 싶어요.