The room very dirty and no hot water no internet carpet dirty Bathroom sink dirty And crack Curtain dirty

The hotel staff are treated fairly well, but hotel officials always try to defraud and defraud visitors

cleanliness and hotel lacking housekeeping and maintenance

Pictures look beautiful vs the reality is nothing.

It was quick one night stay .. staff is good special thanks to Mr Mohamed in the reception he was a great help Room was ok .. great view & location but unfortunately the cleanliness & the room smell wasnt that great ! Toilet fixtures were old & damaged .. plastic beach chairs in balcony was such a shame for a good place like that .. breakfast was ok would be happier if improved

Very bad. Wont return or recommend to any of my friends and family

Filthy

I Donot recommend it at all . See images thes can talk ....

It's a bad hotel and rooms not clean also bathroom so dirty and a housekeeping not doing job so good, I well never stay at this hotel again. why?!?!....When I saw on your site bundle and save it was pictures so nice, Thnks

Food was terrible, found hair in food, chicken bone in shish taook sandwich twice, complained but nothing was done, the hotel rooms were run down and old, staff were good and the laundry was the best.

This hotel is outdated, it is not a 4 star -standard- hotel. However, my experience in Egypt tells me that perhaps this 4-star designation is only in comparison to Egyptian Standards. The rooms are ok, the staff is great. The breakfast, however, has so much potential to be a great breakfast buffet IF, and only IF they kept the warm dishes actually warm (seriously nobody wants to eat a cold piece of potato that feels like it's been lingering there for days). Another important thing is the infrastructure. This is why I consider this hotel as outdated. There is leaking in the rooms - at least in the one I stayed -, and old carpets, beds, towels. All in all, I would still recommend this hotel taking into consideration the options available in Cairo for similar prices.

Nice and feel safe....

very bad

The hotel is in a good location but needs to be upgraded for some things. A couple of reception staff were not very co-operative and rather rigid.

Horrible staff, took 30 mins to check me in my room when i came and checked in after 5pm

I can say that I had the worst experience ever! The hotel looks old and it is not clean at all. My room was not clean also, the floor carpet is dirty (a lot of spots). Between the room door and the wall there was a space so I heard noises throughout the night (from the street) and I couldn't sleep for this reason. Their food is bad too. Terrible overall experience, will not go there again!

Overall, my experience with Horizon Shahrazad, was good. I was impressed with the treatment and in certain situations that exceeded my expectations. The phone lines were a problem before my arrival. I spent a couple days struggling to make contact with the hotel to express my requests and check my reservation. I made contact with Expedia over the situation and I didn't receive a response from either the hotel or Expedia until AFTER my check-in. In the end, the issue was left alone and my request wasn't necessary. The hotel manager did try to make things right after I was already unpacked but I didn't find any changes necessary. Along with the manager's efforts; the maids, kitchen staff serving breakfast, front desk, and security was cautious for my care. I had accidently left a personal item in the lobby and the security staff kept it for 24 hours until I came forward looking for it. The one issue I will complain about is one security staff member with a mustache who harassed more than one of my friends. I am going to assume it was because my friends were male and I am female. First friend he continued to accuse and question about alternative motives for my friend's visit. A second friend, he questioned OUTSIDE the hotel when really it was none of his business what I did outside the hotel. A third friend accidently left his phone with security and returned to retrieve it. The same man asked my friend for money to get it returned.

Very difficult to contact the hotel by either eMail or phone but this was rectified by Expedia. The hotel is in the throws of a make over and when completed will be a great place to stay. Room service was great and friendly. I felt I could trust the staff implicitly. Breakfast is more than adequate, catering for all tastes.

I suggest travelers who want to visit Cairo this hotel has excellent service.. nice and safe area... the staffs are very helpful ... price is

Poor. Bad and very unrespective stuff. The worst hotel ever in my whole life. I don't know how expedia have such a poor hotel like this in their list. How come no water in this hotle to take shower. Power went off many times while I stayed at the hotle. Unrespansbile stuff to take control at this hotel. Punch of poor stuff don't respect the guest. Never think at all to look at this hotel or stay at it.