我們住日式榻榻米房。沒有人幫我們開床。要我們打電話叫他上來。但只派一個人來。我們是四人一房，最後我們都要幫手。

Facilities not adequate and staff don’t know much on hotel policy

It would be great if the staffs can speak /communicate in English.

Hakone alone have a great view so anywhere in the hotel have a great view, so no complaints here.

Wonderful, luxurious hotel near some great museums. Staff speaks little English so may be a problem. We managed however to get around by bus, even though this hotel is pretty isolated.

Very nice hotel and amenities in a beautiful area. Staff speaks minimal English, but was still very accommodating. Would suggest renting a car for Hakone, as it's a bit tedious to take the bus everywhere, even if it's easy and nearby.

The room was very large and comfortable as well as a large bathroom which was well stocked with toiletries and a special spa kit with lotion and cleansing oils. The dining room was lovely and we had a wonderful buffet dinner, with lots of choice and a delicious breakfast the next morning. Both meals offered both Japanese and Western selections. We very much enjoyed the onsite onsen. The hotel seemed to cater mostly to a Japanese clientele and the front desk staff English was somewhat limited, but it wasn't a problem as they were extremely helpful and gracious.

Room is very big and breakfast is nice. The hotel are quite new including lobby, room, onsen and restaurant, and free massage chair in the lounge facing a very good mountain view of hakone. Bad thing is you have to set your bed on tatami, which is normally set by staff in other Onsen hotel. And there is lack of restaurant and convenience store near hotel.

The hotel took some time to reach -- about 45 minutes by bus from the Odawara rail station, but I noticed after leaving there's also a direct bus to Tokyo that has a stop not far from it. So from Tokyo the direct bus would be a better option. The hotel has the atmosphere of a beautiful peaceful sanctuary in the mountains. My room was Japanese style and was incredibly spacious and beautifully designed with a view of the garden and mountains beyond, large bath area, and comfortable new-looking futons. The spa area on the sixth floor has a wonderful pool (quite warm water which I liked) that is large enough for exercise swimming and only on the second day were other people there, but still not too crowded. The onsen section was great, with several indoor and an outdoor bath. I didn't eat at the hotel, choosing to have dinner at the Indian restaurant across the street (lovely patio but a bit expensive), and there's a grocery store about a 6 minute walk down the road. My only complaint was that throughout the hotel, spa area, and hallways to rooms there was music that was like jewelry box tunes -- the tinny sounds to me are quite grating, and I could hear the music from my room, so I asked staff to turn it down in the hallway and they did. Aside from that, a nearly perfect stay.

Place was difficult to find but once I did this place excels at five star service. I could have done without the disruptive guest ringing my doorbell at 2 am.

This hotel is beautifully landscaped but in a quiet location with no restaurants or shops around. We were not allowed to check in until exactly 3pm despite the room being ready. The bedroom was clean and very large but more suitable to Japanese visitors than westerners. The reception staff spoke very little English and in the lounge you had to pay for a coffee from vending machines. The rules and regulations were very detailed and an amazing list of dos and donts. All felt very sterile. The breakfast was plentiful but very Japanese. Difficult to find a cup of tea.

I stayed at about 7 hotels in my short stay here, by far, the best onsens, views, and constable Japanese style rooms!

会員制クラブだけある内容素晴らしい、

すごいお洒落で、施設も充実していた。おすすめです！

ラリック美術館、星の王子さまミュージアム、すすき野原などの観光施設や名所が歩いて行ける範囲に多数あります。とても落ち着いた静かなロケーションです。ホテルも寛げる雰囲気で居心地がよいです。

めちゃリラックスできる素敵なホテル！送迎バスの予約対応も迅速でした。ビュッフェがおいしくて最高〜〜！友達みんなに勧めたいです！

非常好的一次住宿經驗

周りに飲食店がなく、晩御飯と朝ごはんはホテル内のお店で食べましたがとてもおいしかったです。夜ブッフェが大人約6000円、朝ブッフェが大人約2000円ですが、大満足です

施設は綺麗で、お部屋も広々としていて快適でした。屋内プールも貸切状態で思う存分泳ぐことができました。 強羅駅から離れているため、送迎バスを利用したのですが、便がとても少なく予約制のため、チェックアウト前後の便に乗ることは不可能でした。待っていると2時間ほど足止めを食らうので、市営のバスで移動しました。 夕食はビュッフェを利用したのですが、時間が決められているにもかかわらず、時間通りに行くと食事がほとんどなく、とても寂しいビュッフェでした。何度も追加はしている様子はありましたが、１つ１つのメニューの量が少ないため、あっという間になくなってしまうイメージでした。 価格も含め、総合的には満足です。

Big room. Good view. Good onsen. Delicious buffet breakfast.