Fast, friendly, clean and most enjoyable service because it is close to the largest shopping center in Bekasi.

Everything is top-notch. I never get bored staying at Harris.

All the services were excellent, the hotel rooms were clean, and the breakfast menu was delicious.

Great hotel for staycation, direct access to the mall, friendly staff.

The food is quite varied, the rooms are clean and the service is fast.

after a-long-and-stucked-in-the-toll-road driven from Bandung, we paid for harris with city view but in the end we’re given the room with no city view though its a holiday, huftness..

I really don't want to write a bad review... But this is for future improvement... On Thursday, June 18, 2026, at 10:30 PM, we checked in here to take refuge due to a power outage at home. When we arrived, security directed us straight to the basement parking lot, even though I saw there was space for 2-3 cars. I thought, well, maybe that was the area that needed to be cleared of vehicles. From the basement, I took the escalator, which was turned off (it felt like a manual staircase), carrying a fairly heavy suitcase. I entered through the access point connecting to the mall, but it was locked (you had to use the access)!! I went back down, carrying my suitcase around the parking lot looking for a hotel employee, but luckily I found one. He escorted me back in, and then I went back up the disabled escalator with my suitcase! When I entered my room, it looked like it hadn't been occupied in a while, but that was okay because I was all tired. An hour later, I went out to get a drink. And you know what, when I passed the front of the hotel where the security guard had initially directed me to park, the parking lot I'd seen empty was suddenly filled with cars. Honestly, at that moment, I felt so discriminated against. The security guard saw that I was a woman and had my children and mother in the car, but he made it so much trouble!! And the escalator was dead!! At breakfast, only my children and mother were there. But the guard said someone from my room had already claimed breakfast, whaaattt??? Hi Harris, how does the breakfast work? Do those who have breakfast not show their room access cards???? Luckily, my child had the courage to speak up and argue with the officer. Sigh...wanting to relieve fatigue, but instead, he became really tired. Honestly, if the children and mother weren't so tired at that time, they would have gone to Four Points Pakuwon. Harris, please improve your service. Thank you

Overall, it's okay for that price with easy access to everywhere.

The hotel staff is friendly and very helpful.

Direct access to SMB mall, varied food, clean rooms.

Perfect. Everything was comfortable, from the facilities to the breakfast. Thank you.

The hotel is comfortable and integrated with a food center and mall.

Friendly service, comfortable, clean, strategic location, satisfying.

For those of you who want to stay overnight and ride a motorcycle, I suggest not. Seriously, the motorcycle parking is very far away, we have to walk from the SMB Mall motorcycle parking lot to the hotel lobby. If I were alone, it would be fine, but here I am with my wife and child and carrying a large suitcase. So, my advice for those of you who want to stay at this hotel and ride a motorcycle, it's best not to, thank you.

The hotel is clean and tidy. The view of the pool and the city is beautiful.

Thank you for excellent service by Harris Hotel team. We really enjoyed staying there. The hotel is clean and comfortable. Very convenient because it's close to the mall.

When I first booked my room at the Harris Hotel, I casually wrote a note in the special requests section: "If possible, ask for a room with the best view." Honestly, I don't usually expect much, knowing how crowded hotels are. However, as soon as I stepped into the room, a sweet surprise greeted me. The best view was a feast for the eyes. Furthermore, every corner was kept spotlessly clean. The bathroom was spotless, dry, and hygienic. Thank you, Harris Bekasi, for your hospitality.

Motorcycle parking is part of the SMB parking lot, so it's a long walk. The rooms are dusty, especially in the upper corners of the doors. The hotel lobby door is broken, and there's no security guard on duty during the day.

I was with my friends and we had a very good time. Staff were helpful, room was spacious and clean 👍

Everything is okay except when we checked in, our room was not ready so we had to wait about 30-40 minutes.