Hotel Ciputra Cibubur by Swiss-Belhotel International

Explore Hotel Ciputra Cibubur by Swiss-Belhotel International
8.6
Very Good
From 3,572 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.8

Service and Facilites

8.7

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Bedroom (50)
Room Space (48)
Ambiance (46)
Taste (42)
Accessibility (41)
Staff Friendliness (40)
Bathroom (40)
Surroundings (35)
Family Friendly (33)
Variety (33)
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Traveler Reviews Hotel Ciputra Cibubur by Swiss-Belhotel International

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel of choice when you have to stay in Jakarta, it's close to everywhere, the toll gate is not far, if you want to eat, you just get off, anything you need is easy, the best in short.
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M***i
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10.0
/10
Reviewed 3 week(s) ago
The hotel is good and the service is very friendly. It was fun and really enjoyed staying at this hotel. Ambiance/Facilities: Good and nice. Food: Quite tasty and varied. Staff Assistance: Good and friendly. Highlights: The room atmosphere is good because the hotel is new so everything looks very clean. Price: Quite competitive and good. Location: Very strategic because it is inside Ciputra Mall Cibubur so if you want to eat and others it is very easy.
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M***i
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9.7
/10
Reviewed 3 week(s) ago
The hotel is nice and the service is very friendly. It was fun and really enjoyed staying at this hotel. Ambiance/Facilities: Good and nice. Food: Quite tasty and varied. Staff Assistance: Good and friendly. Highlights: The room atmosphere is good because the hotel is new so everything looks very clean. Price: Quite competitive and good. Location: Very strategic because it is inside Ciputra Mall, so if you want to eat etc. it is very easy.
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A***i
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9.7
/10
Reviewed 4 week(s) ago
Nice hotel... Clean... Only the check in time was late... At almost 3 o'clock the room could not be occupied because it had not been cleaned (it still smelled of cigarette smoke).
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Vivi N. H.
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
The hotel has direct access to the mall, making it easy to walk around or find food. The room is quite spacious and clean, the bathroom is also clean and complete amenities. During check-in and check-out, the service was very good by Mas Meyfin. After checking out, it turned out that my mother's cellphone was left in the room. Mas Meyfin contacted me and said the cellphone could be retrieved in the lobby. Thankfully, the cellphone was safe and could be retrieved. Thank you very much. The food at breakfast was not very varied and mostly tasted plain. Suggestions so that the taste and variety of food can be improved. Only one room access card is given, usually hotels provide two. So you can't stay in the room when others want to go out. Thank you for the extraordinarily friendly staff service, from security to the housekeeper. Bonus: You can leave your luggage after check out.
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Adi P.
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6.8
/10
Reviewed 4 week(s) ago
The shower lever was broken. The pillowcase had stains. The bath towel had blood stains.
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1 people find it helpful
Richard N. P.
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10.0
/10
Reviewed 5 week(s) ago
The service is good and friendly, the hotel is nice, clean, comfortable and can be customized according to request.
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Cahyawan N.
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Business
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10.0
/10
Reviewed 6 week(s) ago
It's a favorite place to stay in Cibubur because it's integrated with the mall and culinary scene.
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1 people find it helpful
Verified Traveler
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10.0
/10
Reviewed 7 week(s) ago
Nice hotel with friendly service, good job
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Asih S.
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10.0
/10
Reviewed 13 week(s) ago
The hotel has complete facilities, easy access, and clean, spacious rooms. I stayed in a deluxe premium room and enjoyed afternoon tea from 5:00 PM to 7:00 PM. There was a wide selection of delicious snacks. Plus, it's close to a mall, so finding food is easy.
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Accommodation's Reply
11 Feb 2026
Dear Mr. Asih, Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed our comprehensive facilities, convenient location, and clean and spacious Premium Deluxe rooms. Our location, directly connected to a shopping mall, is one of our advantages, and we are happy to make it easy for you to find food and other necessities. We hope to welcome you back again for another memorable or even better stay. Sincerely, Elfriani Kirsang, General Manager
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Thank you for hospitality and best staff.
1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear customer, thank you for your positive review! We are delighted to hear you enjoyed the service and amenities at our Ciputra Cibubur Hotel. We look forward to seeing you again soon. Thank you. Elbriani Girsan, General Manager
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Tunggul W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Stopping by to change the atmosphere of the event in Sentul, looking for a slightly slanted one. Here's the solution... It's just right.
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Accommodation's Reply
11 Feb 2026
Mr. Tungkul, thank you for choosing Ciputra Cibubur Hotel and for taking the time to write such a positive review. We are delighted to hear that you were satisfied with our services and facilities. This motivates the entire Ciputra Cibubur Hotel team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Ciputra Cibubur Hotel again for an even more memorable stay. Sincerely, The Management Team, Ciputra Cibubur Hotel
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h***a
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10.0
/10
Reviewed 16 week(s) ago
Very top, hopefully it will continue to improve
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, Thank you for choosing Ciputra Cibubur Hotel and for taking the time to write a positive review. We are delighted that you were satisfied with our services and facilities. This motivates the entire Ciputra Cibubur Hotel team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Ciputra Cibubur Hotel again for an even more memorable stay. Sincerely, The Management Team, Ciputra Cibubur Hotel
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Verified Traveler
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Medical
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10.0
/10
Reviewed 16 week(s) ago
Excellent service, even when the reservation was made very quickly due to circumstances. Thank you.
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, Thank you for choosing Ciputra Cibubur Hotel and for taking the time to write a positive review. We are delighted that you were satisfied with our services and facilities. This motivates the entire Ciputra Cibubur Hotel team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Ciputra Cibubur Hotel again for an even more memorable stay. Sincerely, The Management Team, Ciputra Cibubur Hotel
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R***a
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Staycation
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8.5
/10
Reviewed 17 week(s) ago
Staff name of Meivin, he is the great one. So excellent service when we have to check in and out.
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Accommodation's Reply
12 Feb 2026
Dear Mr/Mrs, Thank you very much for your positive review. We are delighted to hear that Meyfin provided you with excellent service during your check-in and check-out. We will be sure to share your compliments with him. We look forward to welcoming you again soon! Best Regards, Elvriani Girsang General Manager
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Rashad
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Friendly staff, food varieties, nice swimming pool though tiny, cozy decorated room with seating area, table, and a couch-bench, availability of mini refrigerator.
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Bambang P.
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10.0
/10
Reviewed 19 week(s) ago
Nice, the hotel is good and integrated with the mall.
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, Thank you for choosing Ciputra Cibubur Hotel and for taking the time to write a positive review. We are delighted that you were satisfied with our services and facilities. This motivates the entire Ciputra Cibubur Hotel team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Ciputra Cibubur Hotel again for an even more memorable stay. Sincerely, The Management Team, Ciputra Cibubur Hotel
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Teguh H. Y. S. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very good and amazing...
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1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Valued Guest, Thank you for choosing Ciputra Cibubur Hotel and for taking the time to write a positive review. We are delighted that you were satisfied with our services and facilities. This motivates the entire Ciputra Cibubur Hotel team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Ciputra Cibubur Hotel again for an even more memorable stay. Sincerely, The Management Team, Ciputra Cibubur Hotel
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
the hotel very nice, but the variant of breakfast menu isnt much
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
A huge plus is the convenient location, with everything you need. You don't have to travel far to find the hotel. The hotel is comfortable and the food is delicious.
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, Thank you for choosing Ciputra Cibubur Hotel and for taking the time to write a positive review. We are delighted that you were satisfied with our services and facilities. This motivates the entire Ciputra Cibubur Hotel team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Ciputra Cibubur Hotel again for an even more memorable stay. Sincerely, The Management Team, Ciputra Cibubur Hotel
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Number of reviews per page
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