Overall Ratings & Reviews Prestige Cranbrook Hotel, BW Premier Collection

Good

Excellent

There was nothing unique about this property. It is clean and the staff were good.

Trains behind property provided visual and soubd intetest when sitting outside

Older facility with ok rooms

Staff went out of their way to be helpful and the rooms are very nice

The hotel was convenient when we visited our son at school

Key card stopped working. I had to go back to the front desk and wait in line to get it fixed.

The property is easy to navigate and the coffee was great. Very comfortable beds!

Good but extremely pricey and the pool is freezing so was disappointed we booked it for the pool and it was way too cold to even go in it for more then 10 mins.

Front desk staff were friendly and efficient, beds were very comfortable, the room seemed to be quite clean. The bath tub area was a little tight, but manageable.

It was a great trip.

It fit the bill

It was more expensive than I expected off season, however since everyone else that was attending the Celebration of Life was staying there I felt it was my best option.

Great

Room #1 we checked into was filthy, there was popcorn all over the floor in a number of areas. We were transferred to Room #2 which was better but still dirty, no vacuuming. Transferred to Room #3 which had another guest already staying in that room.

We liked the hotel and the room was nice. There were quite a few restaurant options nearby but we had a very good dinner at the hotel restaurant.

We really enjoyed staying at your hotel and especially the Modern Olive Restaurant. The only concern was the lack of shampoo and conditioner, the 2 small bottles were empty.

Great spot

We arrived around 4:00pm on Sunday Sept 1 and the two men who were at the front desk were awesome. So nice, so personable and got us all set up for our rooms in no time. You are lucky to have those two men!! Room was terrific, clean and spacious. Loved all the parking too! Second time staying at this location and will continue to use your hotel in the future 👍