R***t
6.5
/10
Reviewed 6 week(s) ago
Overall, it was good. The air conditioning was cool, the room was clean, and there were no bad smells. It's also close to the airport, which is great. However, I was a little confused because I booked a room with "Airport Transfer." I understood that this included airport pick-up or drop-off service, as I've seen at other hotels before. I asked about this during check-in, and the staff said the room didn't include airport transfer (but the hotel didn't call to ask if I wanted it). They said a transfer to the airport would cost 150 baht. I was okay with that, but if they didn't offer this service, they shouldn't have named the room that way in the first place. I could have chosen a different room at a similar price that might have been better. The hairdryer in the room was broken, but luckily a housekeeper was cleaning nearby, so I immediately asked to exchange my hairdryer. Another funny thing was the kettle; it had white residue on it, like something had overflowed from boiling water. I'm not sure what it was. I initially wanted to take a picture, but my boyfriend said it was still usable, which he did because he needed coffee in the morning. Even after washing it, boiling water to sterilize it, and pouring it out, the white residue remained on the outside. I didn't check if the inside of the kettle was also stained. I warned my boyfriend to be careful, as he might end up like those news stories about foreigners washing their underwear in kettles. He kept complaining about the stains. But we did drink the water that was boiled from the kettle because we woke up very early and my boyfriend has a habit of drinking coffee. (It was a fun experience. We stayed here two years ago and it was great, so we came back to stay again, but encountering this was quite amusing.) Actually, they should check the room before guests arrive to see if anything looks dirty or damaged. Even though the room only costs a few hundred baht, the quality should be better. The staff were lovely, especially the security guard (I'm not sure if that's the right term), who opened and closed the doors and pressed the elevator button for us. Thank you so much! The service was beyond the price.
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