The bed was super comfy and the pools were amazing, staff very accommodating and helpful.

Indoor pools was not cleand at all.

When we arrived and finally checked into our room we found the toilet had not been cleaned and had not been flushed. Later to turned on the air conditioner but it did not work. When we wanted a coffee for both of us there was only 1 cup and saucer in the cupboard and NO teaspoons. I went to reception to complain however no one was there on a message to phone. This was at 4.15 pm. I phoned but after holding on for about 3 minutes it went to voicemail. I left a message advising we did not steal the other cups or teaspoons plus the air conditioner was not working. I fully expected to receive a knock on the door or a phone call but NOTHING. We both like to sleep on 2 pillows each however the only one each provided were paper thin and there we none in the cupboard. On the next morning the toilet seat broke. I would rate the motel as about 1-1.5 stars and there Hot pools were NOT VERY HOT

Okay

All was perfect. Thanks.

Clean room, staffs are friendly and plenty of parking

Budget room was small and needed a good overhaul to bring up to an acceptable standard.

The bathroom was obviously dated and needed a hard clean particularly the shower. The ensuite was small making dressing or undressing a real task.The room itself was clean and suited our needs. Customer service from staff was excellent and the continental breakfast served in the restaurant exceeded expectation. They were able to provide my gluten intolerant partner with GF bread for toast. Overall great value for money.

I wasn’t happy when I checked in late to find out that they mixed up my booking for the next day, didn’t get an apologie and I ended up with a random room, dirty old bathroom, didn’t get any room service as making the bed or replacing the towels, nothing at all for the 4 days of my stay. Not going back again.

Motel room was not clean and needs a good renovation, tv remote not working

Room was disgusting, cleanliness poor, the bed springs were broken, air conditioner dripping on my son’s bed so had to pull out from the wall, hair in the bathroom, cabinets rotted, the list goes on. The photos on Expedia don’t represent the property. I believe that there is an updated section which is better however not available in a family room for 4. The only upside of this stay was the restaurant and the restaurant manager was kind and accommodating.

Excellent hotel , clean , spacious, comfortable and secure ! Highly recommend to all travellers ! Thank you

The room especially the bathroom was filthy with hairs on the wall of the shower and a mouldy shower curtain. Floor and shower mould and dirt. The bin hadn't been emptied from previous people. The fridge was all frozen up. The TV did not work and I was advised to watch via demand however the internet wouldn't load. The pool gate lock was broken which is of concern for children's safety. The spa pool was dirty with debris floating around. I requested another room and was relocated to a room with A/C that didn't work properly, the fridge didn't work at all and had mould growing in it. The TV had same problem with internet connection. The bathroom was marginally cleaner. This motel is in a state of disrepair and neglected.

Pools & Pool areas are great. The bathroom could do with a face lift.

We had a pleasant experience. Room was clean but kitchenette appliances need updating. Loved the pools, hot and tension relieving. Dinner at the restaurant was extremely good. Staff was helpful & friendly. Shout out to Ankur who was very courteous and professional.

Unfortunately our stay didn’t meet expectations. There were bed bugs, the thermal pools weren’t clean, and there was rubbish and piles of laundry left out in areas visible to guests. Because of this, we won’t be returning.

Room comortable and clean. Heat artesian pool enjoyable after a long trip.

On arrival the staff at the front desk , managed a grunt as I collected my keys Parking was well away from our room. The outside bins were overflowing, as were the ones in our room. The bed was comfortable.

Needs a lot of up keep

Aircon directed straight onto bed so despite need it definitely wasn't user friendly as to minimise discomfort that caused was impossible as room was too hot without it. The bed or a/c outlet needs repositioning. Tired, rundown hotel.