The room was far too warm , you couldn’t open the window .

Great location.

The County is a lovely old building in a good location opposite the train station. There is some expensive parking at the rear. The reception staff were very helpful. The junior suite was well fitted out although the curtains were difficult to close (as the room was so tall) so let light in from the sides. It was absolutely fine for a couple of nights but would have been a bit soulless for a longer period and more suited to someone attending a conference in one of the many rooms they had for that purpose. We didn’t take any meals there so can’t comment on the food. Absolutely fine for our purposes.

Overall was a lovely stay we were pleasantly surprised how modern the rooms were and actually the photos don’t do them justice. The staff were also really friendly. Just a couple small points though, the hairdryer didn’t work and also they don’t make it completely clear that the snacks / drinks on the dressing table are not free. For anything that needs to be paid they should really just be stored in the mini fridge it was a bit misleading. For a 4 star hotel I think they could do better on toiletries aswell I’d recommend bringing your own shower gel and shampoo etc. the one bottle they provide is tiny. the bed was comfortable and the breakfast was lovely and the location is incredible.

The staff were extremely helpful and the hotel was absolutely great. Staff went out there way when I had a problem so couldn't ask for more.

My second stay here, hotel is lovely & clean however this is my first stay in the summer & was disappointed there was no air conditioning in my room, allocated a room on the fifth floor, it was really warm & stuffy, had 2 ask reception to open my window as it wouldn't stay open due 2 a fault then at night had 2 close it due to the noise from outside making the room even hotter. A fan was provided but had to turn that off as it was noisy. I was fortunate that my stay was not during one of the heatwaves. I would not stay here again in the summer

Dirty iron and the phone didn’t work.

Security incident: During our stay, there was a break-in on the first floor — a door was smashed and items were stolen. What was more alarming was that someone also attempted to open the door to our room. This is a serious security lapse for a hotel. Fire alarm with no staff response: The next morning, the fire alarm went off. When we came down to reception to find out what was happening, there was no staff present at all. No one to explain the alarm, no one to update us on the robbery from the night before. Being left with zero information during what could have been a genuine emergency was frankly unacceptable. Basic guest safety both in terms of security and emergency response — felt completely absent during this stay. I’d think twice before booking here again.

rooms were very warm due to the weather however on the first night no fans where available, reception stated that they look for one and let me know, never heard from them. Managed to get a fan for the second night after asking a helpful member of the cleaning staff. Breakfast buffet items such as bacon and beans were cold with items such as apple juice and jams not available due to running out

location was ideal very nice room, excellent food in the adjacent restaurant, very relaxing vibe throughout the property highly recommend will definitely stay again when in newcastle walking distance to an amazing coffee place ‘pink’s bakery’

Find to stay at good location, friendly staff, nice breakfast.

Brilliant location opposite the main train station. The staff were very friendly and welcoming when checking in. The room was spacious, very clean and comfortable beds.

Nice hotel close to all the sights bars restaurants of Newcastle. Staff friendly and hotel nice and clean. Would stay there again.

Il a été difficile de bien dormir. La chambre ne disposait pas de climatisation et il nous était impossible d'ouvrir la fenêtre, puisqu'elle donnait directement sur le terminus ferroviaire. Nous n'avions qu'un petit ventilateur pour deux lits simples, ce qui n'était malheureusement pas suffisant. En revanche, le service au Hudson, le restaurant de l'hôtel, était impeccable. L'équipe était attentionnée et le repas a été une très belle expérience.

This place ticks all the boxes so a good all round stay. Be aware a standard king room is pretty small…but otherwise it’s a winner.

Close to the station. Lovely staff, who appeared to be constantly problem solving a failing property. Things were broken, there was no air conditioning. Staff were as helpful as could be. Better value for money could have been got by walking a little further from the station

Hotel took a £50 holding fee which is fine but i did not use the minibar or anything else in the room and my holding charge was returned £1.30 less, so they have charged me for something i did not use. Ive been trying to contact the hotel for hours to try to speak to someone and have sent emails without any reply. I always take time stamped photos when i have to pay a deposit and can prove nothing was used and the room was left exactly as i found it when i had checked in. Im very disapointed its only £1.30 but how many times have they done this to other guests that would not question it?

Clean room but terrible view. I got to look out onto a roof. How exciting. Wi-Fi was pretty much non existent in my room. I think they put me in a dud area of the hotel. Breakfast was your typically English style and there were some good options to choose from. Just steps away from central station which is nice and convenient.

Great space. Kind of loud from the street and people coming in and out of the stairs.

Decent hotel although room was very cold and noisey