Room was clean and comfortable, albeit a little cold even with both air conditioning units running, but it was incremental weather.
The fenced in yard facility was fantastic for our assistance dogs, which was a bid draw card to booking this cabin type; even still I feel that staff do need to be briefed on the ADA (Act 1992) and access rights for Assistance Dogs as I was told when checking in but one of the girls on reception in a passing comment (in which the other poor girl looked uncomfortable when the comment was made) that I was “lucky” as pets are only allowed in those cabins, when I corrected her and explained our dogs are accredited assistance dogs and provided credentials for them to sight and copy down; she then proceeded to continue with we only have those few rooms, as we find a lot of people don’t like pets in their rooms, again when I advised they are assistance dogs and not pets, she again said people do often get funny staying in a room if a pet has been in it before them, I then advised as assistance dogs aren’t pets that doesn’t apply to them due to training, hygiene standards and accreditation; but she said well that’s why we have pet friendly rooms, for people like you.
The rest of the stay was fine, but the ignorance of “disability” with an assistance dog needs to be understood by all your staff, until that happens, unfortunately myself or fellow assistance dog teams I know won’t be staying with your park.
Training suggested, lucky this isn’t reported.
