The hotel and bedroom clean. All the staff helpfull and polite. Good breakfast every morning . Hotel next to underground station. Nice touch for new years eve left a bottle of champagne in the bedroom. Would stay again.

It was very friendly and all the staff acknowledged you.

Lovely hotel , English speaking staff Great location . Walking distance to museums , Xmas markets . Close to the tram and metro We had a great stay !

courteous staff, great location and wonderful breakfast !!

Room was clean. Staff was friendly. Hotel in a good location, close to train station and Marienplatz.

Lovely little hotel. Clean large rooms and bathrooms. We were pleasantly surprised to have a mini fridge in our room! Find it rare to get one in Europe. The two ladies at the lobby were lovely. A breakfast is available every morning. Simple but good. The best was you could walk or take public transit to a majority of Christmas markets within 15! The bus and subway were right next to hotel and main tram station was a five minute walk. Only thing is the hotel sign is rather small and can easily be missed! Not your traditional hotel entrance...you need to go up a fight of stairs to take the elevator (or you can continue up the stair if you so choose....we did not!) up to the lobby where you'll ring the bell. Not really handicapped accessible (unless we missed a back entrance) Overall we enjoyed our stay and would definitely stay here again

Doors were difficult to lock and unlock (real key not typical hotel key cards), one man who works there was extremely rude, but other staff members were pleasant. Room was not really cleaned each day, just bed made. Free breakfast was fine. Not an ideal hotel for suitcase luggage. You need to haul it up a flight of stairs before reaching a very small elevator and the door ways are extremely narrow as well. Location was ideal for many attractions.

I had a great stay at this hotel! The location could not have been better, it was walking distance to everything I wanted, and felt quite safe and clean during my stay! The staff were very friendly and accommodating, and the rooms were spacious and clean. I would stay here again!

Very quaint little hotel right across from the Volksteater, and steps away from the two major museums (Natural History and Art). Hard to find at first - go to the floor marked 1, not what we Americans think of as the first floor) but very nice once you figure it out.

Free breakfast which was on my booking itinerary did not materialise. Receptionist very rude and argumentative saying that we did not have breakfast included even after showing her my reservation. Adamant that she only dealt with Expedia not heard of hotels.com. She was not professional in handling the matter. Not a good start to our holiday in Vienna

Great location! Big room, comfortable beds quiet room. Small bathroom. Ok breakfast but no hot food. Slow elevator. No check in after 10 pm.

We enjoyed our stay at the Hotel Pension Museum on Museumstrasse, near the Volkstheater. In a nod to its famous neighborhood, the rooms and hallways are adorned with interesting artwork, giving it a funky yet cozy vibe. The wonderful staff are helpful and eager to make your stay a pleasant one. The breakfast buffet offers an array of delicious foods ranging from sweet to savory, healthy to indulgent. We looked forward to having our coffee in the bright and elegant breakfast room every morning. If we are ever fortunate enough to visit Vienna again, we will choose to stay here.

Wonderful Hotel, beautiful architecture and great location!

The staff was so so kind and I had a lovely, short visit. Would love to come back!

Owner was gracious, very helpful on how to navigate Vienna, offered to hold luggage so we could explore. Breakfast was fabulous too.

Great location but unfortunately the rooms don't have air conditioning. In the recent heatwave that was unbearable. Also, the elevator doesn't work. Can't recommend.

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A good experience. Check in was hard to navigate as the check in is on the 1st floor which is really the third floor. When you enter the building there’s only a stairwell. Another guest pointed out the elevator in the corner and then it was easy to find. The complementary breakfast was wonderful. Bathroom new and spacious. I had a single room so it looked over the back courtyard but was reasonably priced. My refrigerator was broken, but eventually they were able to replace it. Nice to have chilled water, fruit and snacks for the room. The location was excellent. Walked all over and it’s close to the subway and many of the museums and palaces. A very walkable city. Just behind the hotel was a local neighborhood with a grocery store and many restaurants. The manager arranged a taxi for me on my last day, he was very helpful. I would stay there again.

There are stairs to climb to get to the lift so if you struggle with a few stairs its not for you. Reception door is locked 24/7 and you always need to buzz it if you are on a different floor even to get to breakfast. Staff helpfulness and friendliness variable. Location fantastic , room great though the lighting was subdued for my taste.

The location of this property can't be beat!! It's easy walking distance to the museums, Hofburg, dining, subway and the Innerstadt. The staff was friendly and helpful. The European breakfast was good and I found the older building quite charming. The bed was firm but very comfortable (and I normally prefer a soft bed - everyone's preferences are different). I found the small refrigerator to be very helpful. The was a GREAT choice for my Vienna trip!