Overall Ratings & Reviews Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

My room was not cleaned properly. I was only given one towel and when I asked for more, he told me to look outside and see if I saw the cleaning lady so she could give me more towels. When i asked for complementary toothbrush and toothpaste, he told me there was no more that I could walk next-door and buy some. Horrible

Front desk was great. Room was ok… spacious but found crumbs on sofa bed.

The elevator wasn’t working. And they gave me a room in the third floor. I have a baby. So imagine taking the stairs with the baby and my luggage. The hotel need to be remodeled it’s very old and dirty.

My reservation said double room with queen bed, which I thought meant room would have two beds, it only had one bed and so I had to fix that, they did charge me a little extra, but it had to be done… wasn’t too big of a hassle, the guy at the desk was cool

The elevator was not working and I had luggage to take upstairs. The front desk guy said it has been broken for a while. I was looking for a place to stay for a while but this wasn't going to work.

Cleanliness

It was clean and very accessible to destination. Very pleased with the hotel.

Friendly n clean

No frills, ok for what we needed. Clean, self-serve breakfast was adequate. It's more of an industrial area so not much choice for eating.

Very clean with all accommodations for the price.

Beautiful

The hall room to hot the elevator not working

The room was clean and had everything we needed for our stay. The staff were friendly and helpful, and Jamie helped enroll me in Best Western rewards for free to start earning points for reqards. Much appreciated!

There was always someone around to ask questions. Well lit parking lot.

Pleasant stay

The staff was very nice and the one I spoke to when I checked in was mindful to remind me about the deposit and how it would take a few business days to appear back in my account! She was super nice despite it being pretty late. Very quiet and cozy as well. The beds were a little rough and the pillows weren’t as soft, so my neck ached the next morning, but truthfully that could have just been me considering we went to a concert and I am still finishing recovery from a head/neck injury! Would stay again!

was good the elevator was not working

The breakfast could have been better

You could tell there was other hotels with bad activity going on right next-door. It was a good hotel good place really close to the base for me, but the area is going downhill.

Amazing! Everything was clean and we had fun in the pool