Excellent onsen

Unfriendly staffs from front desk to kitchen. Been to many ryokans around Japan for the past few years and this is by far one of the worst. Nearby room was being rowdy past 11pm and nothing was done to ensure a restful stay. Service was bad, quality of stay was bad, kaiseki dinner was average and disappointing. During meals at the restaurant, there was no staff waiting to welcome us for dinner and breakfast during one of the days we stayed. For the price paid, I would rather head back to the nearby Ryokan Tachibana Shikitei instead. There was no staff to assist with our luggages during check out and neither was there anyone to send us off or offer help like other Ryokans do. Tatami was not comfortable either with only 1 thin layer. Not sure what's the point to stay in suite rooms when there's no added benefits. Staffs were only friendly towards Japanese. Almost billed us wrongly for drinks we did not have. Absurd. No free drinks in the room unlike other Ryokans. Do not recommend.

建物全体が古く、廃れている印象を持った。お風呂に期待していたがそこまで感動がなかった。家族向けにはいいかもしれないが、若者受けはあまり期待できなさそう。

Hotel is big with 3 public onsen bath and a foot bath. The room we booked was spacious and comfortable. We can experience making free spa eggs ourselves. Staff are friendly and polite. There is staff to escort us to the room and explain the details of the hotel to us. Meals are good. Hotel provide free shuttle service and admission to 加賀傳統工藝村

Relaxing place because of the excellent hot pools. Hotel is old but adequate.

Our hotel room was very spacious and had a private onsen and an amazing view. Our stay was especially enjoyable because of the wonderful staff there. There are also many onsen options available within the hotel. We would definitely recommend this hotel!

The big public bathrooms are excellent. Free breakfast is a plus.

The hotel is very clean and room is quite big. There are a few types of hot springs which are all fantastic. The location is easy to find and parking is free. Many restaurants around so OK to walk around and find one(s) that suit you. The hotel provide free ticket to Kaya forest which is a nice attraction to go in the area.

Once arrived to the hotel, the hotel staff explain us all detail of the hotels and areas which we can make use. Our package only included room but they also offer a small free breakfast on our stay which made us a good start in the morning. they also provide us special offer in Kaga area and show us all the information we needed on our next day schedule. I communicate with them in English, I fully understand him and is the most remarkable hotel we stayed during this trip.

온천탕은 좋았으나 객실이.어둡고 시설이 그다지 좋지않았다 주변에 식사할곳도 마땅치않았다 딱 온천만 있다고 보면 된다 교통도 불편하다

あたり前ですがスタッフの対応・サービスは10年前以上に変わらずとても良い

今回傘寿のお祝いでお伺いしました。お出迎えや、客室のスタッフさん共に笑顔で対応してくれ、とても心地よく過ごせることができました。ありがとうございます。前もって傘寿の衣装をお願いしてあったのですが、木彫りのお祝いのプレートも頂き、本人もとても喜んでいました。食事の説明もわかりやすく気配りもして頂きありがとうございました。 また露天風呂付き客室もくつろげて良かったです。 また機会がありましたら、ぜひ宿泊させていただきたいと思います。

露天風呂が入る予定が次の日朝から雨が降り入れなかったのが残念でした。

自家源泉がとても良かったのと、無料の温泉卵作り体験が出来て楽しかったです！

凄くお風呂が良かったです。

施設が充実していて、料理もとても美味しかったです。

良かったけど、子供の泣き声がうるさかった

快適な時間でした

改装されて新しく、とても清潔な感じがしました。いろんなサービスもあってよかったです。

The people is extremely warm and welcoming, including reception and the lady serving us from check in to dining. The young lady can speak english, we have a great time there. We use the public onsen before dinner so there are not much people. The private onsen in the room also great, but will be a bit small if two people bath together. Will definitely recommend this place to people who want to experience Japanese traditional onsen culture and dining.