My wife and I recently stayed at the Gainsborough that was a lovely experience. However, when my wife booked a Spa treatment the hotel refused to honour the guest 20% discount as we had book our stay through Expedia. Very disappointing to feel although a hotel guest we were treated differently !!

we had booked a townhouse Suite for 5 adults consisting of 3 bedrooms. I had personally called up reservations to confirm availability and thereafter booked through Expedia within 5 minutes of my call. Full amount was paid at time of booking. we were however down graded to two individual rooms citing technical error in booking and amount adjusted . very unprofessional.

For the price, the hotel did not stand up to other properties. Very little in the way of dining. The AC in our living room did not work. Maintainence came but didnt fixed it, left a fan insteas. Temperature was at the consistent 27 C our 3 day stay. Parking off site. Location of hotel was near points of interest and restaurants. Staff was helpful.

Beautiful property decorated to a high standard and well presented. Staff were very helpful and the spa was well worth a visit, great location with access to the City , shopping and attractions.

Lovely hotel in central Bath. Must use the spa, really special

The most noteworthy is the location! It's very central to all the sights and quite buzzing area. We had a wonderful stay and the breakfast was just amazing. The staff is very polite and helpful. Would love to recommend to everyone looking for comfortable clean rooms and central location.

Fabulous hotel and amenities. Spa facilities only available free to hotel guests 8-10am and 7-9pm, outside these times it’s £70 per person, which seems excessive, especially with room rates so high. A simple booking system would allow the spa to prevent overcrowding, without the high fees.

Wonderful stay at the Gainsborough Hotel! The town house was magnificent, tastefully decorated and the perfect end to our trip in the Cotswalds. The team was so helpful, polite and welcoming especially Solang and Howard. Cannot say enough about them.

I can't fault this hotel or the staff we met. We had a great night's sleep in a very comfortable bed. Lovely touches like a mini bar with complimentary soft drinks. It is in a central location, and apart from the fact it doesn't have a car park it is an ideal place to stay. A special shout out to Jenny at reception who went out of her way to be helpful.

Wonderful!! Great location.

Let’s start with the hotel itself, it is stunning, tucked away but also walking distance from pretty much everything, the main lobby is beautifully decorated, spotlessly clean and easy to get to. The room - It was one of the courtyard rooms, it was spacious, clean, well-appointed and the bed was wonderful, the courtyard is accessible from the room itself through some French doors and very private, it has a good sized TV and the bathroom was wonderful, they give you good quality loo paper (Yes, that’s more important than you think.) Tea and coffee with a coffee machine and the room even had a radio. All in all, 10/10. The Bar – It is a small personal bar, but there are lounges to relax so plenty of space even though it feels personal, a huge selection of drinks and cocktails to choose from and expertly put together and severed by staff that know what they are doing, we will talk about them soon. The Restaurant – We had breakfast and 1 evening meal here, and the food was amazing, good quality and cooked to perfection, and excellent range to choose from, good portion sizes and served quickly without being rushed. The Staff – Well what can I say? The staff were second to none, from the minute we walked throu

Beautiful little hotel right tin the middle of bath, very clean and elegant.

The room was spotless and spacious. The staff were consistently polite and helpful throughout our stay. The spa was exceptional—it felt like a truly special experience. The bar was a little on the expensive side, but there are plenty of pubs within easy walking distance. I would definitely return

Beautiful hotel. Lovely breakfast. Restaurant staff were fabulous. Reception staff seemed a little bit hassled & were generally a tad abrupt with guests on check out. Concierge very helpful. £40 parking is quite steep bearing in mind it isn’t particularly secure. The spa is lovely, but hotel guests are limited on when they can use it without paying £70 a head extra - this wasn’t clear prior to arrival. Times are 7-9pm & 8-10am. We had a dinner reservation in town at 7.30pm & needed to leave early for commitments at home. This meant we had a very limited time to enjoy one of the draws of the hotel. Gym is open 24 hours and is well equipped. Treadmills - one was out of order & the second of three was running slowly when we tried to use it. Overall a great stay, but I would expect that for the price paid and the rating of the hotel. The niggles wouldn’t put me off staying again, but they might make me look elsewhere first.

Amazing experience in every way!!! The spa is so relaxing and elegantly done , the rooms are lovely , the staff is gracious, i only wish we could have stayed longer !

Really excellent service in delightful hotel . Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants .

Great hotel, lovely staff. Only two draw backs were the towels were like sandpaper and the spa (due to only two two hour slots for guests without paying extra) was quite crowded

Such friendly attentive staff . Good breakfast and beautiful city . Only downside was noisy local youths disturbed my sleep two out of three nights

Our room was at street level and as a result, quite noisy with people and traffic going by as well as workers in the alley operating loud machinery. Otherwise, the room was fine. The spa was lovely and Shoua, the massage therapist was excellent. He was very strong and did a great, deep massage.

Great location & lovely hotel. Only small issue is parking - dropping off and finding car parks is difficult in Bath!