Amazing place to be. Well groomed rooms and helpful staff.

Fabulous spa Facilities for guests between restricted times. Forgot to book a breakfast slot but they sorted a table straight away.

Couldn't have been more pleased with our stay here. Everything about it was top notch - room, staff, hotel property, and the spa was amazing. We only wish we could have stayed longer! Did I mention the spa was amazing? Location was perfect too and everything was within walking distance. Would definitely stay here again.

Beautiful room and stunning spa facilities. Staff very friendly and helpful. Perfect location

Amazing staff and service

Room was good, AC was great! Building is very interesting, staff are top class professional and the spa area is fantastic.

Hotel felt a little bit dated. No parking concession despite the site advising there is parking.

Good room although the windows are highly positioned which means you cannot see the outside unless you’re standing up. The shower needs replacement and is not adapted to the size of the bathroom. Good staff and very pro. Breakfast is good.

Clean room, friendly staff

Highlights were the beautiful, high ceiling room, the lovely doorman who worked on Tuesday-all day and Wednesday, and the awesome bartender from Germany who craft d great cocktails and made us laugh at the same time!

Everyone was so welcoming! Highly recommend - convenient location.

Friendly staff, centrally located and spacious rooms. Selected the room that had spring water option for bathing in the room, which was pretty cool

The service was great but we were let down by the lack of sufficient air con. We booked the 2 bedroom suite for 5 of us and we're only provided 2 fans. Staff tried to help as much as they could with the issue but we were very warm. The hotel was beautiful.

Great service and amenities!! Lovely.

We arrived in Bath during an extreme heat wave. Our room was very cool and comfortable, and the housekeeping staff kept it immaculate for the four nights we were there. The spa is located, centrally in the hotel, and is extremely hot, keeping the hallways very warm. The cool plunge pool was not operating, during a time of an extreme heat wave, so that was a bit of a disappointment. We only used the Spa to have massages, which were very nice! The hotel is centrally located in the heart of the historic and beautiful city of Bath, and located right around the corner from the Roman baths. One thing that probably needs improvement is the fitness room. It’s outdated, and could use a good spring cleaning.

A lovely hotel to stay at, room was comfortable, staff was very accommodating. The spa pools were such a nice addition to our stay. Will come back on our next trip to Bath.

Well positioned, great facilities. the front desk staff and Concierge were appalling. Most of the time on entering the building they did not even greet us. The concierge was rather condescending , and did not help at all. There was little information on the sister baths. No information o the facilitates, restaurants. It is a lovely hotel that has an amazing location and is being let down by hospitality and service.

A hidden haven within a UNESCO busy tourist town. Escape the crowds by walking down a quiet street and into a tranquil and elegant hotel where the staff make a special effort for their guests. A daily pleasure to either soak in the hotel's hot spring pools or to complete the roman bath rituals and a guilty pleasure for this is a complimentary benefit to hotel guests (within the hours of 8-10 am and 7-9 pm). The beds are so-o comfortable that it is tempting to sleep in instead of going exploring. Fortunately most of the tourist sites are a short & flat walk away. This stay was a splurge for me and I would not hesitate to repeat it for another blissful stay at the Gainsborough in Bath.

The conceige Stuart was fantastic made the stay really good will be back again soon

Arriving you have to climb 8or so steeps and there was zero help with the luggage. Then you have to drive your car to a parking lot which is 5 minutes by car (as so many one-way streets) and then 5 minutes walk back. Arrived and people at front desk were kind and helpful (other than lack of bellmany but office door open, paper shredder working overtime, and it wasn't the wonderful experience I had hoped on first entry. Rooms well appointed with water and soft drinks (not a single biscuit or crisp -strange) but all in all nice, but not up to top par as it suggests Location perfect but please "fix how we enter our stay as it set the tone in the wrong way" and give me a biscuit for my tea in the morning