Hotel is in a quiet bay situated on waters edge. Stayed in a Suite room which had a mountain view not a sea view (Sea view rooms are available but are smaller). Clean beach, calm waters, relaxed bars and a few shops. Portinatx is small and can be walked along beach walkway from hotel on 5mins. Local bus from Portinatx go Ibiza town and Santa Eluraia des Rui.

horrible

We arrived for check in after 4pm. Staff were very friendly and offered us a welcome drink, so we followed the lovely gentleman to the outside bar where we were offered a glass of champagne or orange juice which was nice. However, we were then sorted of abandoned. We finished our drinks and just sat for a while before heading back to the reception area to continue checking in - a bit odd! The room was basic but pleasant. There was only one sachet of coffee and no milk or sugar for hot drinks so we bought these ourselves. Our remote control for the TV didn't work but there wasn't much worth watching anyway so it wasn't a problem. We used the pool and had a cocktail each there. Didn't use the restaurant so can't comment on that. The hotel is well located and reasonably priced.

To say the stay was excellent would be an understatement. The room was clean, the water pressure was great, and the staff was phenomenal. I will not say goodbye; rather say, see you soon.

The staff are so lovely and happy, they make the hotel a pleasure to visit. Excellent food choices and quality is superb. We love that it is small enough to feel friendly and intimate, but large enough to feel lively and has access to a brilliant beach for safe swimming and small bars along the boardwalk. Truly comfortable and spotlessly clean. Our 2nd visit and definitely not our last, I’m sure.

The staff were unhelpful and slow | there was an earwig in our “clean” towels, wood lice all over the room and a centipede on the sofa | there is no double glazing or sound proofing so you are woken up at 7am every morning with the cleaners shouting at each other | staff playing blearing music from their phones | there is not enough parking so you have to park elsewhere | there are no ashtrays on balcony’s or anywhere | the only good thing about this hotel is the location by the beach and restaurants

Great location to beach and good restaurants. Not too busy which made for a relaxing time. Good buffet breakfast.

The hotel and the surrounding areas are gorgeous. The staff are friendly and helpful. We were upgraded to a lovely suite overlooking the beach. One thing to keep in mind is, while the hotel is adults only, the beach is not.

This was my first visit to Ibiza, and while I wasn’t seeking a party scene, it was reassuring to know the lively areas weren’t far. I appreciated the adults-only resort atmosphere, though the nearby public beach does mean lots of families and children are around. My room was basic, and I was surprised to be placed on the same floor as staff. While they were friendly, it did lead to occasional service lapses like housekeeping delays. At times, I felt neglected, particularly with things like overflowing garbage cans and towel piles being left unattended for too long. All staff should remain vigilant in these areas to ensure every guest feels seen and cared for. Thankfully, these issues were resolved after raising them, but ideally, they shouldn’t arise during a stay. Service was a standout across the resort. At the front desk, Laura and Jessica were warm and professional, and Musa was incredibly helpful during my late check-in. The pool bar team—Sarita, Carolina, Elena, Fabio, Sarah, Eduardo, Martin, and Daniella—was always attentive and upbeat, making my stay feel special. Onsite entertainment was a fun bonus, with energetic performances from singers and a memorable saxophone/singer duo that really set the mood. It would be great if the pool could remain open during these shows for guests who prefer a more relaxed, non-traditional way of enjoying the entertainment. Breakfast and dinner were excellent and definitely worth adding to your package, even if just for breakfast.

The grupotel portinaxt was a very relaxing hotel. The room was very bright and clean. The other guests were quiet and respectful. The staff were all lovely. Breakfast was so good, so much choice and always very fresh. Definitely recommend this lovely hotel

Lovely hotel great food with beautiful Portinax all around

Great property and stay were very friendly and helpful

Bad smell coming from bathroom that was not resolved when we asked.

Lovely spot and great hotel highly recommend. Town is small but great rests opposite called Niu worth a visit

At this time of year the area is not over crowded and the area is stunning. The locals are very friendly and helpful. Grupotel staff were amazing. We stayed during the uk easter holidays.

A lovely hotel. Staff are so friendly and helpful. Breakfast was excellent. Being vegetarian I normally don't have much options but I had so much choice of non traditional English breakfast. My only criticism is the glass door to the bathroom was not very private.

This is a great hotel option if you're looking for great value in a beautiful spot. The hotel itself offered all the basic amenities (pool, sundeck, gym, etc..) plus towels for the beach/pool a couple bars/restaurants and a lawn area for lounging. The staff were excellent; caring and efficient. Rooms/property was clean and well organized. in-room amenities were limited (no conditioner, lotion, etc... you had to call the front desk and ask for them) but everything was comfortable and clean. Our patio overlooked the pool/beach which was a nice bonus for evening nightcaps. Access the the public beach was easy and the surrounding restaurants were delicious and affordable. Would recommend for anyone looking for a good value stay.

The hotel could do with a little TLC, to bring it back to the 5 star hitel it claims to be. That said, the staff were very friendly and helpful, and the hotel was always clean. The sunbeds weren't by the pool as shown on the hotel photo, neither are they as plush as the illustrated.

So we arrived Saturday early and they had our room available early but we were on 2nd floor and the lift wasn’t working, we told them my husband had a bad leg and back problems and they said the lift would be fixed that day…the lift wasn’t fixed until Tuesday…now if you have mobility problems this hotel is definitely not for you as the pictures show that they have been superimposed as you can’t get out of the hotel to beach or surrounding area unless you tackle quite a few flights of stairs but breakfast is lovely, we paid for dinner 1 night out of a seven night stay and dinner was nice too, pool areas are nice, you have to pay for water, tea and coffee.

Good hotel, very quiet, not overcrowded, a little too quiet for us as we like a bit of music round the pool which I could not hear, there is a grassed area which would be great if it stayed open later, even just for drinks but it closed around 6. Even so, enjoyable, a few bars and restaurants around the area, enough for a week, taxi from the airport cost us 55 euro, bring your own toiletries