Dear Mr./Ms. A*g, Thank you for choosing Swift Inn Aeropolis as your accommodation and for taking the time to write a review through Traveloka. We apologize for any inconvenience you experienced during your stay at Swift Inn Aeropolis. I have reviewed your complaint and forwarded it to our team to resolve and prevent it from happening again. I have ensured that we consistently maintain our standards and hope you will give us the opportunity to prove that we can provide even better service in the future. We also conduct training for all our staff to improve the quality, service, and attentiveness we provide to all our guests. Sincerely, M. Saepudin, Hotel Manager