The staff were all amazing and we had booked a traditional room - upgraded to an Onsen bathroom. It was a shame we only had one night as we arrived at 7pm and had to rush to dinner as last sitting was 7.30pm. Our futons were the most comfortable beds we slept in for our entire trip to Japan. Matsuyama was a lovey city, I wish we had had more time

Great staff, spacious room & food was great!

Excellent prime hotel in the area. Friendly and hopeful staffs, high quality of service, fascinating breakfast, and dinner options. Appreciate for all the hospitalities!

Great room, meals, location; comparatively cheap

Great friendly staff that when out of their way to make our stay enjoyable. Definitely a good place if you enjoy onsen. They also have a lovely garden to explore.

Heart of the Osen area and easy trolley ride to other tourist areas. Staff was very professional and helpful.

The Japanese style room is as close to a ryokan stay as you can get. Try the Japanese breakfast - both the Japanese and western breakfast was plentiful, nutritious and tasty. Staff service, friendliness and attentiveness was impeccable. We truly enjoyed our stay. Around the corner to the Dogo Onsen (historic onsen that recently reopened) although we didn’t visit, seeing the building (at night) is impressive. We can to visit the shrines and do a tiny Henro - this is walkable to the Ishitige Shrine and others close by. Wonderful stay - and getting a room with the in room onsen was very a nice indulgence.

Its a good and decent hotel but I think my expectation was too high. If you like history, this hotel is a good fit.

Incredible place would come again

Excellent onsen, spacious room and amazing kaiseki!

편하게 온천/식사/숙면하며 휴식을 취하기에 최적의 시설. 호텔내 일본식 정원도 최고.

Great place to enjoy the Beppu Onsen experience - walking distance from all the Hells. Easy to reach the classic Dogo onsen - just walk there in your hotel robes! The facilities occasionally show their age but much of it is modernized and everything is very well maintained. Highly recommended.

service is good, food is fair

Dogo Onsen Funaya Was a wonderful place to stay. Great staff at the hotel to assist you in any way. Excellent onsen on the grounds, which includes a sauna. Close to shopping, restaurants, and a public onsen. Our family had a great time!

Our 5-night stay at Dogo Onsen Funaya was nice and comfortable. The staff was extremely courteous and professional. Our suite was nice, clean and comfortable. The public bath was well maintained, clean and enjoyable. The Japanese and Western style breakfasts were delicious; however, the service was sometimes slow and lacked server attention to details ( i.e. drink refills and removal of empty dishes). Otherwise, the overall experience at Dogo Onsen Funaya is excellent. I would recommend Dogo Onsen Funaya to my friends and look forward to staying here in the future.

The private onsen was wonderful and the staff was so helpful and friendly.

I picked this hotel for "Private Onsen (hot spring) with the room". I thought it would be wonderful because we are shy Americans to share the bath with strangers... but it was a regular size bath tab (made with Hinoki wood which was nice but there were some dark stains). The time we can fill hot spring was limited and the water flow was so slow that the temperature of the water became too low when the tab was filled and there was no way to heat water. We are very disappointed and nobody actually enjoyed "Private Onsen". It might be OK if it was a summer time. Room was spacious but unnecessary for guests of two. I reserved two rooms for 5 adults but we all could fitted in one room. I felt that I paid too much for the rooms.

Excellent hotel with very helpful staff. Very good public baths. Great choice for Dōgo Onsen.

We had an amazing stay and the staff could not have been friendly. The room was great and the amenities even better.

An attendant was assigned to our room. She was very courteous and helpful. We appreciated the extras such as tea and snacks when we arrived, English newspaper in the morning and a snack in the evening.