nazle
with Children
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Check in and stay was fine. We had the 6th floor rooms which include a two bedroom suite with a shared common patio area. The rooms themselves were clean and spacious. There was a full kitchen option which we did not use other than the fridge to store waters.
Checkout was at 12p and we were running late as a family of five with 3 children. My husband called the front desk and requested a late checkout. We were in the kitchen area which is where the entrance to the door is located and although the door was closed, it was not locked because we were in and out of the room into the patio area as we were getting ready to leave with the luggage at the door. A member of the cleaning team opened the unlocked door without a single knock or verbal warning. I was right in front of the door getting ready to open it myself to begin taking luggage down so was immediately startled. She did not apologize for opening the door and instead very harshly stated that we need to get out “ya ay que marcharse.” I speak Spanish and was appalled by the choice of words. I explained that my husband has already reached out to the front desk and that we were literally getting ready to walk out of the door at 12:30p, even though we had been extended till 1p. No apology, just an eye roll and she walked away. The hotel itself was nice and we enjoyed our visit but will never return. Unfortunately, that experience ruined what was otherwise a fine stay.
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