Overall Ratings & Reviews WoodSpring Suites San Antonio Fort Sam

This is the worst hotel i have ever stayed at. The shower floor was disgusting ,the paint was coming off and there was a dead roach in there . Then when the lights were off that’s when all the roaches came out . They were climbing on my luggage and everything. Worst part is i checked out early because of these issues and the hotel didn’t want to refund .

Property looks if it was an Extended stay type of motel, Lobby or checking area has room only for one or two. You must have a key to enter after you check in. Several sign around stating that the property is not responsible for your car, which is understandable. The whole property gives you the sense that you are not safe there. Oh, Bring HotShot or Raid. In short you get what you pay for, never again.

They do shower paint maintenance with spray paint. They dont care the room is occupied and the smell continues all night Long. I woul not like to think it is on purpose to have more rentals because this is unbelievable.

The room was covered with roaches which would climb into wardrobe and on u while in bed. Toilet did not work the ENTIRE MONTH STAYED AND MANAGER IS DICRIMINATING AND HAS A NEED TO NOT LISTEN TO COMPLAINTS AND EILL VIOLATE YOUR RIGHTS AND HIPPA LAW JUST TO ACCOMODATE WHAT MAINTENANCE THAT HAS BEEN IGNORED YOUR ENTIRE STAY. HE WORKS WHEN HE WANTS TO, NEVER CUSTOMER SATISFACTION FIRST. WILL TELL U TO LEAVE IF YOU SPEAK UP about issues and let him know his work ethics are terrible. Then will not refund whatever u paid in advance for. Not to mention HE REFUSES TO GIVE UPU HIS BOSS INFO YO FILE COMPLAINT.

Place had roaches. Noisy people. I should have not paid as much as I did and have to deal with all of this. Maintenance has to come check out room something about contractors didn’t fix the floor right. It’s was all uneven and everything. If the room wasn’t right and you knew someone was coming to look at it why would you put someone in that room. The manager was very rude and was talking to us like we were his homeboys instead of customers. He told us to wait to check In because we were early then he disappeared and we didn’t get checked in til after 3 when someone else got there on their shift to check us in.

I’ll give a two for friendly housekeepers and having a very old heavy commode seat. Two days in and my comment was my bedspread was buggy. I was told to take pictures. I did.

the bathroom door was broken by someone and repaired so it's scary to be in the room

It was roaches everywhere. They were even all in the bed.

Dirty, weird smell and bugs in the room plus staff very rude and disrespectful

It was very dirty offered poor service and honestly was just the worse stay I’ve ever had

The Girl at the front desk gave is room 311. When bringing out belonging to the room, I noticed that the striker on the foot was bent and probably was not working. So I slammed the door to check if it locked and she edited the room across 311. I told her that it wouldn’t lock. Her response was ,” it’ll lock from the inside.” What the hell does that mean. You might want to check for theft from her and acquaintances. Just saying.

Saw a couple bugs but itherwise okay

I would not stay at this property again

Property has major cleanliness issues and has roaches crawling all throughout the night.

If I could give zero stars I would

This was the worst hotel I’ve ever stayed at in my life

Checked in at this horrible hotel, you walk into the facility and it has a horrible smell, walk into my room and the bed sheets and pillow cases where full of hair. Like the last person just checked out and they just did the bed, and didn’t change out the bed sheets. Virginia front receptionist stated she trusted her cleaning people to have the room clean but did not clean the room at all, I had a bad experience at this hotel. Never booking with them again!!!

I booked for a week and did not stay one day after seeing the room. This is a roach hotel. Roaches were in the room and in the hallways. There was an unaccompanied bed just resting in the hallway sitting in front of the elevator. They charge for extra towels. And they make you sign a nonrefundable form to avoid giving refunds for those unsanitary and dirty rooms. In addition, the countertops were old, burnt and the room was outdated. I would NEVER book there again. I checked into the hotel around the corner and was informed that 2 other guests left from that hotel as well.

One pillow, too soft mattress that you feel the frame, smells like smoking room; hallway smells like marihuana, I check out and went to another hotel

I stayed for 4 nights with my Son and although the room had a 2 burner stove, there were no dishes. We noticed the side of the fridge had probably never been wiped down, the entire hotel smelled funky, questionable people around made us feel unsafe and when I asked for fresh towels I was told by the desk clerk they didn’t do that and I would either have to pay or wash them myself. The only ok thing is everything we needed to get to was close. We ended up toughing it out since we couldn’t cancel.