WoodSpring Suites Waco near University

Explore WoodSpring Suites Waco near University
5.4
Fair
From 539 reviews
Cleanliness

5.8

Room Comfort

5.8

Location

9.0

Service and Facilites

6.4

Traveler Reviews WoodSpring Suites Waco near University

Number of reviews per page
20
40
Top reviews
Kimberly
icon-Business
Business
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

There was mold growing on the front of the bathroom door… I had roaches crawling on the top of my phone while it sat on the night stand. Packed up tired to talk to front desk and she laughed said it’s not a big deal… and walked away… would not even tell me who the manager was…
Fernanda
icon-Business
Business
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This hotel is a SCAM. None of the photos advertising are real. The staff were not wearing professional cloths and were rude and not available. We had to call a number to be able to be checked in because no one was there… The rooms were disgusting, AC did not work, bathroom door did not close, there were roaches, a handful of us guests wanted our money back and we did not get a refund… Loud music from other guests that were sketchy and we did not feel safe… I called hotels.com and couldn’t get a hold of the manager ever (of course, the place is a scam) and did not refund me. After years of using hotels.com I’m disappointed that I did not get any help…
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Jennifer
icon-Business
Business
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

NOT AS ADVERTISED. Prison-like atmosphere. Dirty room. Zero amenities. Thought I was getting deal on the room rate. Turns out I overpaid - it was a dump.
Colton
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I’ve had the housekeeping just come In the room without a knock or announcement while I was in my room on 2 occasions. They never came to service my room during the whole week I stayed. I’ve had pest control come to spray twice in the week I was there. They gave someone else my room and that guest tried to come in but noticed instantly that the front desk gave him the wrong room which lead to my key cards being deactivated and I couldn’t get in
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wyatt
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

All around gross..
Joe
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Spartan but clean.
Susan D
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

What a dump. The room did not look like the photos. Floor was sticky, blond did not close completely. It was nice to have a fridge in the room to freeze my water bottles. I would not have stayed here if I had known.
Rogelio
icon-Business
Business
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Roaches
Curtis
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Poor management, terrible room condition unclean soil sheets damp smell room
Santos
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Not good
Nashalee
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

They clean every 2 weeks, a lot of roaches
Richard
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

They canceled my reservation today before we got there. Really lousy service!
Melissa
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

I was given a room with no bed and all the cabinets needed to be fixed. I went to the front desk and was given another room. The room was over powered by the smell of bleach. I had to open the window. A TV was brought into the room. Staff tried to program it but it did not program. After continuing trying for a couple of minutes she gave up. She gave me the remote and said it was programmed to local cable, but it wasn’t. I did not bother to complain because no additional rooms were available. I will never stay at this property ever again.
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Jorge
2.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Absolutely horrible. The worst hotel I’ve ever stayed in. Cigarette smoke everywhere
Rhonda
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

There were cockroaches in our room, floor was dirty, window shade did not close.
Vladislav
icon-Business
Business
2.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Good parking well lit. Bad; cockroaches, mold on ceiling, dirty floors, flooring gaps filled with debris and hall carpets as well, cooktop dirty, fridge dirty, drawers and cupboards dirty, broken window blinds, broken outlet coverplates, broken shower drain plug. TV would not power on, internet needed assistance from web tech to join turns out hotel staff misspelled my name.for access, will not stay here again.
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Sean
icon-Leisure
Leisure
4.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Facility is not very clean, room 425 has a shower curtain rod that is ripping out of the wall. The TV was on when I entered the room making me believe that someone had been staying in the room not long before I was there.
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

The check in process took longer than expected. The elevator was inoperable at times. To a point I thought me and the kids were about to be stuck inside. Hallways smell like pets and drugs. The room had roaches. And definitely didnt like the fact I had to come downstairs for clean towels.
SREDNA
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Very bad, this property shouldnt be allowed to be open. Cockroaches and bugs everywhere. Had to get a refund through my credit card company.
Travis
icon-Business
Business
4.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Got to room and counter tops and floor was dirty. There was a something on the wall by the bed. Tv was mostly black with 2 white spots. Went to front desk. Lady said they will fix both problems next day. Got back and neiter was fix. Went to front desk again. Different lady put a not down. Next day just had bed made and new towel. Not cleaned or tv fix. Was done after that.
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