Overall Ratings & Reviews Staybridge Suites Rochester - Commerce Dr NW by IHG

We had reserved an accessible room but didn’t get one. I use a walker and our room was the furthest from the elevator. Seeing as we were only staying one night we didn’t bother complaining. The size of the suite was great but the sofa was old and threadbare. I also sunk down in it.

Great property, clean rooms and helpful staff. Evening reception with music and breakfast were exceptional.

I liked how the property was clean and kept updated

I was disappointed that I had to try three rooms before I found one that would be acceptable for my stay. The first room was almost 80° and it seemed the air conditioning was broken. The second had a strange vibration in the floor and bouncing off the windows. It may have been above the laundry area. The third room was just right! I must say though the staff was very patient and kind with me to keep offering different rooms until we found one that was going to work.

It was very nice and welcoming. All the comforts of home . Clean!

The pool and hot tub water were brown. I provided picures. We were told oh we had a large group. It smelled like sewage. They then closed the pool to clean which was our whole stay. Then at 3 am our smoke alarm went off. They had no explanation. Deal with it. When we asked for towels or any help we were litterly told we will see. When i contacred Staybridge they said it wasnt their problem due to being booked thru a 3rd party app. They offered me points on a card i dont even have.

I love the size of the room for a family of 5 that was traveling for a wrestling tournament. I wish the soap and shampoo and conditioner werent reusable for everyone. I feel like that is unsafe. I feel like the bathroom could have been cleaner.

Of the 3 Staybridge Hotels my family and I stayed in over the course of our family vacation, this Rochester location was absolutely the worst overall. We arrived around 9pm after traveling all day. The room itself wasn’t very clean when we got in, with most surfaces feeling gritty and sticky. We didn’t have any extra bedding for the pull out couch, and no one answered the front desk phone when we called down. We made do for the night and then noticed more issues in the morning, namely that the shower was broken, the towels had holes in them, and the remote/alarm clocks were missing the battery covers. I went to the front desk just to let them know and to ensure we wouldn’t be charged for these items, and the man working the front desk was one of the rudest customer service people I’ve ever encountered. He was interrupting to make excuses to the point where I couldn’t even get a word in. “Minnesota Nice” apparently skipped this location. Based on the staff and cleanliness, we would never return to this location.

Service was friendly and I enjoyed the social aspect of the evening.

The building itself looked nice but the room we stayed in 333, 1 bedroom suite, needed a lot of work. There was blue plaster on the wall behind the bedroom chair from a hole that was made at some point, the carpet wasn’t all the way to the wall by the tv stand in the bedroom, the door frame inside the bathroom needed repair.

Unfortunately in the middle of the night it wasn't quiet in the room. Hard to sleep.

Staff was very friendly. Room was clean and spacious with a modern feel. Enjoyed the quietness and got a good nights sleep. Within walking distance of restaurants and grocery store.

The room was clean and comfortable, the pool was nice and warm. The only complaint is that the hotel is right next to Costco and there were some loud semis that idled overnight. Bring earplugs or a sound machine if you are sensitive to noise. Otherwise everything was great!

It was very clean. The beds are the most comfortable I've ever slept on. The two room suites give us enough room for our family to relax. We checked in around 8:30 pm, and the person working the front desk was wonderful. She had a great personality, seems to love her job, and was so helpful. Not our first stay at this location, and we'll be back.

Very clean facilities. Breakfast menu varies from day to day and very tasty.

Would definitely stay here again.The breakfast in the morning was amazing. The rooms were really clean.

An good hotel overall. And I would recommend this hotel to a friend. However, the heat/air in our unit was fairly loud. After a while, we got used to it so it wasn’t too bad.

Liked that we didn’t have to pay extra for our dogs to stay and the size of the one room suite. Didn’t like the theater room chairs weren’t cleaned, other guest’s smoking marijuana in lobby bathrooms and car alarms you off in the middle of the night.

Room is very nice

Nice place. Hospitality hour with food. Pool and workout room.