The hotel was very nice and quiet everyone was very nice

Ellia Bettolio was an excellent hotel, with a central location that made getting around effortless. The service truly stood out — Angela and Manulis at the front desk went above and beyond, and Georgia & her co-worker (sorry name slipped my mind) at breakfast brought such warm hospitality to every morning. It’s the kind of attentive, genuine service that makes a stay memorable rather than just convenient. Highly recommend.

I do not recommend staying here, despite its prime location in the city center. The air conditioning only works if you very very carefully close all balcony doors and windows (in my case it took one hour and two interactions with staff to get it to work). I am a hotels.com Gold Member, and the free wine was a warm bottle of white left outside in a 28C room without apology. Upon asking for help with a taxi the next day, I was lectured to prebook a day in advance - again, the hotel staff seemed stressed and tense. Not what you want on vacation and for that price!

I really have nothing negative to say about this hotel, or its staff. The room was cleaned daily, with fresh linen and towels. The breakfast was excellent with a wide selection of cooked and continental items. The hot items could have been hotter, but that is a small gripe. The staff were very efficient clearing tables, and replenishing items. We never got to grips with the coffee machine in our room, but that is probably our fault. The fridge in the room was useful. The location is excellent for the old town, surrounded by lovely shops and restaurants. There was a bit of noise from one of the restaurants one night, but that is all, and it didn't go on too late. The air-con was efficient, although we didn't always need it as it wasn't particularly hot when we were there. The receptionist was a joy, not particularly knowledgeable, but her jolly personality made up for that.

Ideally placed to visit the old town. The hotel was clean, comfortable , with very helpful sraff. Breakfast was very nice - maybe a little more variety when you stay more than a few nights. Would highly recommend this hotel. We would definitely stay there again

Perfect location in the heart of Old Town. Large rooms, lovely breakfast. Parking is reasonably close by.

Clean rooms and friendly staff

You need to realize that you are located in the middle of the most touristy area, with stores, restaurants, tourists and noise galore. That’s why 4 stars instead of 5

Amazing location, room condition and staff. Very helpful. Great breakfast. Great air conditioning and balcony. My only issue was the scent from the cleaning products.

We had a corner room with a balcony on both sides overlooking the busy restaurant and shopping area below. The room was larger than we expected. The only negative was that there was a step up into the bathroom, which we had to keep reminding ourselves of, especially at night.

Good breakfast, clean rooms and a modern build with a friendly staff. Overall great stay. Only wish a full single bed was provided and not two twins side by side.

Very convenient

Loved this property. In the middle of the action! staff was soooo friendly and gave great local recommendations, especially Areti! One thing was no parking, as this is in a pedestrian area, but we parked at a structure a couple minute walk away.

Really nice room and clean. Great location if you want to be in the middle of Old Town Chaina. Be aware that parking is EXTREMELY difficult in this area even on weeknights.

Great location. The staff are very helpful and friendly.

First thing to know is that a cab does not pull up to the hotel as the area is restricted to vehicles. Mind you it’s not a far walk, but we came in by bus from Heraklion and it took us a bit to find the hotel and we had a few suitcases to lug with us. Thankfully the wheels did not fall off😂. Our room was small so we requested an upgrade and they were very accommodating. We had a balcony and really enjoyed sipping some wine and absorbing the energy. Location is prime, walking distance to everything. There is a small elevator there which is a bonus. Overall a nice enjoyable experience

Very friendly, accommodating and kind staff, Maria and Areli are the best you can find. They went so out of their way to help us. Hotel is located in a pedestrian old town of Chania so there is no parking closed by. It’s a problem for the old town area.

Amazing stay. Very good location of the hotel. Helpful staff

Clean, modern hotel in the old town Chania. Excellent Greek breakfast included.

Great location and awesome breakfast