Overall Ratings & Reviews Hampton Inn and Suites Syracuse/Carrier Circle

Great

Good amenities and staff were polite.

Decent place to stay. I would return back

Love the hotel with the above ratings. However, didn’t expect a fee for parking-really? Also a $50 extra hold when I paid for the room upfront? 2 things I would have liked to have known before checking in.

Property was well maintained and typical of a Hampton Inn experience. However they are charging a $3 parking fee which seems unwarranted.

Very good my family enjoyed it

The front desk staff were super friendly and helpful. All areas of the hotel were impeccably clean. Great morning buffet!

Overall, the hotel is nice and the front desk people were so helpful. However, we chose a hotel with an indoor pool so my son could swim but the pool was freezing and a huge clump of hair ended up on my son’s arm while trying to swim in the ice cold water. Also, if you’re not on the top floor, you can hear people walking around in the room above you.

Sheets/bedding very low quality. Mattress had seen better days. Over property was dated and somewhat run down

Great stay

There was dog fur and dog food in the corner of the bathroom floor. I don't have a dog. People checked in with dogs and at 4am we were woken up with dogs barking loudly on the hallway. Between 4am and 7am the dogs barked, were getting taken outside and barked more when they came back in. It was ridiculous that they were on the same floor as us. While we were sitting in the dining breakfast area, a woman came in and placed her dirty dog food and water bowls on the counter where the tea and coffee were. It was disgusting as she had just been outside with her dogs. We informed the staff and the did sanitize the counter. It just felt dirty with the dogs being in the hotel. The staff was courteous and helpful. However I don't enjoy being on a trip and having it ruined by dogs!!

I have to say your staff is very efficient especially the night front desk girl Colleen she was very friendly and accommodating to all of our needs the kids loved the pool and breakfast was exceptional we will definitely be back

We arrived just before 11pm after a 2 hour long haul flight delay into Toronto and a long drive. The receptionist was extremely welcoming and efficient. She explained everything briefly but clearly. Opened the door to the room and were surprised how large and spacious it was. We’re a family of 4 with 2 mid/late teens so 2 queen beds were perfect for us. Huge seating area and a kitchenette. Very clean and the beds were comfortable. We are booked here again next week on our return journey

Was hoping for a hot tub. Frot desk helpful and friendly. Very good breakfast choices and service.

The staff was exceptional, they were very warm and inviting. The rooms, hallways and dining area. Where are you impeccably clean. My only negative was not having any luggage carts available.

The hotel was okay. The staff I interacted with were nice, especially the buffet cleaner lady. However, with the $300 plus mark up because of a kids event weekend, one would think there would have been some upgrades. My shower was either scalding or freezing, no middle ground. The sheets were meh, the toilet paper and Kleenex were like sandpaper, soap was meh, breakfast was okay, cleanliness was average for a mid hotel. For $139 per night it would have received 4 stars, but for almost $500 it was bottom of the barrel and I’m being generous with 2/3. Very saddened they also added a parking fee on top of the ridiculous jacked up price. Very sad to see hotels go this direction.

This place is not clean at all, our room was dirty, stains on sheets, pillow and duvet, bathroom was filthy, all the surfaces in the room were dusty.

Our first room was dirty, they understood and was no right I was just I wasn’t thinking about anything I was really nice at all except for which shoe color why do you think I walk out of the hallwayput us in another room upgraded to a suite so they say but the second room was dirty we were told we were going to be taken care of and we could trust them to leave the property and no communication since.

Booked for a girls night. Nice and clean.

Coleen at the checkin was awesome