I booked a single room through our university at this hotel. It didn't say anything about no air conditioner or no breakfast excluded. I came a long way from the USA and asked if they have room for early check-in and they refused, of course. That is fine, but I was so tired to stay in the lough for a while, but the reception asked my to not stay there and put me in a corner of the bar. I was so disappointed. I booked for 13 nights, and this week it is so hot, and the reception said my floor has not air-conditioner, which is completely burned. If you plan to stay at this hotel, I would STRONGLY recommend NOT, or you should carefully check before you book. Crazy time in Mannheim.

Good hotel well located. The rooms are spacious and clean. The staff is very nice. Only small inconvenience is that you can hear the tramway passing by from the room.

Well, outdated rooms is an euphemism. Staff and location is good.

You only get 1 Card key per room... Even with two guests ! What is the point. ? Just make another .. AC no working and we were told we were too poor to have AC so we could go in a 30 degree room or leave. When we decided to leave (not even one night stayed) instead of charging us the penalty fee of 1 night as agreed in policy they charged us the entire stay. This unacceptable and I will call my lawyers. Never again Best Western.

Good position of Hotel in Mannheim. Close to the central station and water tower, wieth a tram stop nearby. Rooms are little bit old, but clean.