The room smelled like chemical air freshener- and the windows do not open. The bathroom was mouldy. The front desk staff were mostly indifferent/unfriendly. The breakfast buffet seemed only to serve cold food no matter what time we went- cold eggs, nothing was labelled, so for people with dietary restrictions- good luck. The hotel needs a renovation and the staff need customer service training. We would return to Mexico City, but we would never return to the ibis hotel. It did not even have a kettle in the room, no water was provided, and you get one towel per person, per day- not even a hand towel. No amenities.. overall, very disappointed.

La habitacion olia horrible como a desagüe? baño sucio, la cama hacia ruido, el checkout dice que es a las 12:30 pero nos llegaron a tocar a las 12:15 si nos ibamos a extender, no lo recomiendo

The manager had a miscommunication with his staff and thought I was staying there without paying. He called my room at threatened to call the "policia." I had no clue what I had done wrong. When I came downstairs, he realized he had made a mistake when he staff wouldn't deny nor accept the mixup - he then made me leave the hotel and threatened to call the police again if I didn't

Room is nice and clean . But there is very little hot water . Staff are kind and helpful . The breakfast used to be good but has changed . They should include eggs automatically . Not just beans & rice . We still recommend this hotel

The room was clean and quiet the hotel is safe.

Room was not very clean. Air conditioner didn’t work in the room, requested a fan and the fan was broken. I asked to be switched to another room and they said that i had to wait until the next day. But after arguing with them they moved me to another room. Some of the staff was courteous but not all. The receptionist at check in, was on her phone texting while doing my check in. The breakfast buffet was not good at all, limited selection and taste was not good.

Nice and friendly staff. No complaints

I arrived at the hotel and I was told that my reservation was cancelled. The Hotels send me the email very late when I was on my way and I could not read it. And I was left on ice very late in the evening. It is a scandal !

yes

Nice basic hotel for a night’s stay. Clean and quiet. Breakfast was indeed one of the best hotel breakfasts ever.

It was very clean, very amazing friendly staff, and it was in a great location! I’m definitely staying here again next time :)

The internet wasnt working at all. I had to go all the way down to the lobby to actually use it.

Friendly staff, central location

Cuarto limpio Buen baño Personal amable Pero......no hay teléfono en el restaurant para pedir room.service No hay agua potable en el cuarto...hay que personalmente bajar al lobby a llenar una ánfora ....

Yes

The staff were really courteous and kind. The room so clean and comfortable

Breakfast was inedible. Rooms are extremely tiny. Staff was friendly and kind and rooms while small were clean.

Staff ignored my request for additional pillows at first. Noise toilet kept leaking. For some reason the fire detector blinks all night. No warm water.

Good

The air-condition on our room during our first night was broken but no rooms available during that time and they just lend us a fan and they said they’re going to fix it first hour of the day, around noon time it’s still not fixed if I didn’t insist for a new room we’ll probably be still staying on that room or probably end up looking for other hotels.