This is an ancient, historic hotel. Be mindful of the fact that you are staying here more for the character and historical significance then for the comfort. Stairways are small and steep and parking - went available at all - is challenging. That said, however, the staff is very friendly and helpful and we enjoyed our one night stay.

There was a good selection at the Breakfast buffet and the cooked breakfasts were delicious. I particularly recommend the Scottish smoked salmon with scrambled eggs. The room was clean. The hand shower performed badly, I found it a faff to get the temperature right and the water pressure was very poor. With no shower curtain the floor became very wet. The creaking floorboards wer atmospheric but not conducive to a good sleep especially when neighbours next door and above got up several times during the night to visit the bathroom. A rather sullen young man was asked to show me to my room but he didn’t immediately take my luggage until I asked for assistance. This is a very old building with steep narrow stairs. There was some initial confusion at the bar when I ordered an Aperol with soda, no Prosecco. The rest of the staff on reception and in the restaurant were friendly and helpful.

Such a unique place to stay. So much history and character to the hotel. Staff were very friendly and food was fantastic. Would highly recommend anyone to stay here

Amazing place, welcoming staff. The place oozes history and stories.

A beautiful hotel. Our room was lovely. Staff were friendly and helpful. The ability to reserve a charging point for our EV was a lifesaver! Food here is amazing, Make sure you book a table for dinner!

Historic, atmospheric inn right in the centre of the fascinating little town.

Very tasty freshly cooked breakfast. Good assortment of continental options.

nice place in a lovely town, the building is very old -1420, so expect low ceilings, beams etc, one downside to our room was it only had a bath, but on the whole a lovely place, didnt see any ghosts !

Amazing building, worth the money just to soak in the rich history

I rated my stay very high at the Mermaid Inn because it was a special detour in the very charming city of Rye. The inn was perfectly located. The food was excellent, from delicious fish and chips on the pub to a 5 star dinner in the dining room. Keep in mind this is a very old building with crooked steps and low ceilings. It may not be suitable for everyone. Our room was adorable and very comfortable.

Wonderful stay, beautiful location, excellent team- can’t wait to come back.

we always love staying at the mermaid Inn Gorgeous old quirky beautiful place with lovely staff

James at the front desk saw that our bags were delivered to our room while we explored the city. Breakfast was fresh, plentiful and hot. Staff was very thoughtful. Did not see any ghosts, but still had an amazing stay. Rye is very sweet and the Mermaid Inn is very special.

Staff went over and above to be helpful. Hotel was very old and quirky. Lots of character and charm. The broken radiator in my room was sorted out successfully. The toilet in the room did not flush terribly well and the shower low pressure. Lovely lounges to sit in and the restaurant was very attractive. We had a good breakfast.

Would suit most people.staff we're excellent

My wife and I had a great experience. From the time we arrived and found a parking space for our car, until the time we drove out was amazing. Staff were courteous, friendly and very efficient. Food was fabulous. Room was well laid out, stocked and comfortable. Our stay at the Mermaid Inn enhanced our visit to beautiful Rye. Thank you.

Entering the hotel is like stepping back in history but with mod cons. The staff are very polite and can’t do enough for their guests. The room was spotlessly clean.

Room andvsyaff excellent especially the barman

The room and the staff were excellent. I will recomend the hotel to everyone!

The staff are absolutely brilliant nothing was too much trouble. Our room was incredible ( We're in a four poster bed) The food was first class.