NT
NGUYEN T. K. C.
5.0
/10
Reviewed 6 day(s) ago
Firstly, I requested a 4 PM check-out and was charged extra. I made this request on the app during booking, but the staff refused, which was frustrating because it was my last day in Da Nang and I needed to pack and plan my itinerary quickly.
Secondly, I requested laundry service, but the hotel refused. The next day, when I went down to ask, they were even rude, and I had to take my clothes outside to wash them.
Besides the location, there are no outstanding amenities; I even had to find parking for my rented car.
I hope the hotel reads this and learns from this experience, so as not to negatively impact the experience of tourists like me.
I only get to go to Da Nang a few times a year!
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