Great location and value for money

The staff was friendly, professional and helpful; the beds comfortable. The only negative comment I have is the design of the rooms. The wall between the bathroom and bedroom is glass (some rooms it is frosted, some clear). So if someone turns on the light in the bathroom during the night, it disturbs the person sleeping. Nice looking design, but very impractical.

Great room

The staff is great, but this property needs a refresh. I have stayed in other Barcelo properties and was disappointed in the condition of this one. The furniture in the lobby is dirty and should be either cleaned or replaced. The rooms can use a refresh as well.

The Hotel can use an upgrade. Furniture in lobby and dinning chairs need updates.The room was dusty, shower had great tile but moldy in corners of floor, bedding had small holes in it and the room needed a paint job.Amenities weren’t replenished. No iron or tissues in the room. However ,the staff was pleasant and location was great. Stayed in other Barcelona Hotels and was a little disappointed

We enjoyed our stay

It was all good. The reason we booked this property was because of the guest parking but it was full when we arrived.

Can’t beat this place, the location and this breakfast is amazing

Good location and service overall

Great service in the city center.

Buen servicio, amables.

Black mold in the shower.

Will return again.

Lovely staff, ideal location and amazing Halloween decorations!

Excellent

Probably the worst checkin we have ever experienced. We arrived after a very long journey to be treated with rudeness and disrespect. The receptionist raised her voice with unnecessary peremptory demands off us including one to copy our booking with you and e-mail it to the hotel! When we finally drew the line on this nonsense she resiled and promptly withdrew her demand….this lady made us feel that she was doing us a favour to allow us to stay in the hotel..a most unprofessional performance throughout. This is our first time to have to complain about a check-in.

Beautiful experience

Rather expensive but nice hotel with excellent staff. I didn’t try the breakfast so cannot comment on it. The hotel is a bit out of the way with about a 20 minute walk to the train station and a 15 minute walk to the main square but it’s in a safe area.

A wonderful hotel to stay in.

A beautiful hotel in the heart of Ourence.