Check in very slow and after travelling 3 hours with elderly disabled parents, our room was not ready, which is understandable. But the only offer to get changed for a wedding was in the changing rooms a flight of stairs down or the toilets! The girl on reception was adamant there wasn’t any other option available and was very unconcerned of the needs for my disabled mother. Breakfast the next morning was also very poor and hardly any hot food left on the buffet. The disable room wet room was really bad, the water did not drain away and this explained the musty smell in the room, the water was far to hot also. The rooms are in need of a refurbishment.

A beautiful hotel set in the hills. The room and facilities are good for the money. You also have access to the pool and decently equipped gym which is available throughout your stay. My room unfortunately had rubbish left under my desk but it wasn't the end of the world. As well as some light fittings not functioning. I'd say the decor also needs updating in the rooms as they do look a bit tired. I would advise avoiding this place during anything above 30'c. The rooms are not supplied with a fan or air conditioning, so sleeping is neigh on impossible due to heat. The breakfast was okay but not the best quality with limited options outside a cooked breakfast.

A nice Edwardian hotel with many Victorian gothic features. Well maintained and undated. Lots of shaded parking available. Nice swimming pool that can be booked in units of 30 minute sessions for lane swimming (over 14's only) during morning and evening sessions limited to 4 swimmers, or the alternative family fun sessions. The steam room and sauna are the other side of the complex from the pool within the gym- unusual setup but nice facilities. I was upgraded to a larger period room that was very spacious and elegant with a nice view of the plain stretching to the Bristol channel. It was cripplingly hot outside, but the room was moderately cool. Even so, it was better when the fan that reception offered was installed. Thanks to the reception team! The hotel has a patio with a wonderful view looking out onto the plain where drinks and food can be served. Although it is a little off the motorway, about 15 minutes, I really like this hotel and have stayed here over five times in the last year. Reasonable priced in a quiet and beautiful location, even though the motorway passes within a mile you hardly notice it unless you look for it. Final note avoid GPS recommendations to go through the little villages and lanes Google says it is quicker but takes twice the time! Follow the hotel advice and keep on the A roads until you see the Webbington/brown tourist hotel sign.

I have nothing but praise for my stay here. The staff were absolutely wonderful, right from arrival. The food I ordered was gorgeous, I had a simple fish and chips that was top notch. I did book a spa treatment, which was so relaxing and the staff really put me at ease (it was my first ever massage). There are a lot of steps to get around there building, personally I didn't mind, but it is something to keep in mind.

Its an okay hotel, was probably good in its prime but is a little dated now. Did the job for 1 night, wouldn't stay here for more than that. Breakfast was okay, again did the job but not the best.

Lovely room, with large bed. We have stayed in this hotel lots of times before but we have never had as nice of bed as we had this time. It was a lovely surprise. Breakfast great as usual.

No lift lots of stairs and corridors room small no colour, spa not very assessable as you have to go through the gym no gowns provided. Staff were polite and helpful breakfast ok quite a bit of choice Bar expensive no entertainment so very quite if u want that then good parking ok Good view wouldn’t visit again due to no lift and small rooms but dated

Can't fault the lovely friendly staff. Breakfast was as expected but lacked gluten free options. Rooms were in need of refurbishment but beds were comfy and great tv options along with good and free WiFi. Also plenty of free parking for guests.

Great stay, loads of parking, breakfast was plentiful, small but nice pool for a swim (pre-book); excellent for a one-nighter

A really nice hotel with very nice staff. The spa facilities are excellent. The thing that lets it down a bit is the poor maintenance standards - it has been allowed to get a bit dated in some places and some drainpipes were spilling out onto the wall rather than a drain etc. This wouldn't prevent me from recommending it but I want to set a realistic expectation and to encourage the owners to invest in this lovely hotel. It is adjacent to woodland walks, so great for dog walks. The breakfast was nice although perhaps slightly old fashioned. eg. a woman was complaining that the glasses for juice were really small, which used to be the norm but people object now. It didn't bother me but it does typify that the place sometimes was a little old fashioned. If they updated it even a bit, it could be seen as a very luxurious place, as it is lovely.

Pleasant stay and good facilities

Young lady on reception really helpful and pleasant she even showed us to the room and offered to carry our case. Nothing was too much trouble for her, she’s a real asset to the hotel. Manager very kind and helpful also. Bar staff good. Room ok pity about the large stain on the carpet. Food good, quick service, hot and tasty. Would highly recommend the hotel. Plenty of parking. Didn’t have time to use any of the facilities which is a pity.

Had a great stay, room was good, quiet, clean, excellent view. Shower was hot. The pool was a nice extra and we booked in for an hour with no problems. Food was good, both breakfast and in the restaurant. The grounds were lovely to walk around. Staff very helpful Plenty of parking Definitely worth the price with our blue light discount too - will absolutely book again when in the area

Nice room, great breakfast, evening swim included.

I only stayed here as it was fairly close to Bristol airport.. The staff were very friendly upon arrival, reception and bar area all very nice looking but the room itself was very outdated. Don’t get me wrong I love an old building, but the room felt very tired and dirty. I’m glad I was only using it as a bed for the night to be honest.. if I’d booked as a spa weekend I’d have been very disappointed!

Stay was good. Room was ok, but a little tired.

What a fantastic hotel, amazing staff, especially the receptionist who gave us brilliant ideas of places in the area to visit. Hotel was immaculate, breakfast was lovely and plentiful and the view from the terrace was the sun sets was outstanding. Will most definitely be back

It was a lovely location. I knew it would have no lifts, but the amount of steps were frustrating.

Always pleased. Use often.

Excellent welcome, friendly staff, clean, well presented and lovely character to the main building.