6.8
Pleasant
From 164 reviews
Cleanliness

7.0

Room Comfort

6.4

Location

8.0

Service and Facilites

7.6

Traveler Reviews Lake Central

Number of reviews per page
20
40
Top reviews
Sacho
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We had a truly wonderful stay at this hotel in Cairns and couldn’t be happier with our experience. The location is absolutely perfect—right in the heart of Cairns, yet still peaceful and quiet. Everything you need is within easy walking distance: the beach, restaurants, cafés, and shops are all just about 200 metres away, which made getting around effortless, especially as a family. The hotel itself was exceptionally clean and very well maintained. From the rooms to the common areas, everything felt fresh, comfortable, and thoughtfully cared for. We also felt very safe throughout our stay, which is incredibly important when travelling with family. What really sets this place apart, though, is the people. It’s family owned, and you can genuinely feel it in the way the owners and staff treat their guests. The hospitality was sincere, warm, and welcoming—not forced or scripted. They went out of their way to make us feel at home, always happy to help, give local tips, or simply have a friendly chat. It was a fantastic family stay, and we created great memories here. If you’re looking for a clean, safe, centrally located hotel with heart and outstanding hospitality, this place is a gem. We would absolutely stay here again and highly recommend it to anyone visiting Cairns.
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Jacqueline
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff was excellent and friendly. Stored our luggage until our afternoon flight time even though check out was at 10am. Thank you!
Tania
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Frienly staff
Dave
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff was lovely. But it was very hot...not enough lounge or chair combined for all of us to sit. No power points unless you unplug TV or microwave.
Geoffrey
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Convenient close to everything
Vanessa
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Self contained for a affordable price
Ella
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Not much parking but if you get the timing right for the parking you will be ok
Jodie
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Stayed at this property with a 1 year old and the room was located on the top floor so had to climb 6 flights of stairs to go up or down. It was noisy as the sound echoed through the property so Friday and Saturday night was hard to sleep. The room was not clean to the point that we found contact lenses on the table, hair in the shower and our one year old was finding all sorts of gross stuff around the room. Positives were the price and size of the accomodation.
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Beverley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Very central to everything. Train and big shopping centre only 10 minute walk. Woollies 5 minute walk. Waterfront less than 5 minutes. Heaps of eateries there. Even though we had late checkin (after 5pm) easy to get our key and gate code. Apartment had separate bedroom. Ensuite good size with walk-in shower. Nice hot shower.Kitchen has microwave, kettle, small fridge and few dishes. No cooking elements which we knew before we stayed. Maria very helpful and friendly. Good accommodation at reasonable price. Only downside was the towels very thin. Would stay there again.
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SANDRA May
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

This property was perfect for our family. It was close enough to town, foreshore and shopping districts to be able to walk there with ease. Kids loved the pool and the accommodation had everything we needed. The hosts were friendly and helpful. Would definitely book another stay here.
Karen
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Tidy, friendly hotel right in the go area of Cairns. We'll priced and next to everything. Useful well-kept pool as well.
Sindy
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Hotel was in a great position in the city and was quiet. Checkin was excellent and run by locals. Aircon would’ve been better positioned in the bedroom. Average accommodation for a cheap price.
Sukhjit
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Centrally located in the heart of Cairns. Affordable. Room was big. Staff were helpful. Locally owned and operated
Paul
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Was good, close to everything in the city.
Prashanth
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The bed and pillow covers didn't appear clean. The pillow had an odor because of past usage. The toilet did not have a toilet roll holder next to the WC and the roll had to be manually picked every time for a clean. The reception staff were helpful though when we contacted them to inform of our late arrival.
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Spacious room, great location right in heart of CBD. Walkable to esplanade, lagoon and to local Woolworths. About 15 mins from airport with taxi. Room had mini fridge with tea/coffee/milk and a microwave. Easy checkin and was able to leave to leave our luggage after check out before taking ferry to next destination. Great value for money and super friendly and helpful staff.
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Debbie
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Not ideal for single women to stay there - not secure
Steve
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Sad to say, pretty much everything in the room was broken - fridge door shelves; the single bed (!!); the ac was a really old and held together with gaffa tape lol there was no housekeeping at all. The Reception was not open once during our stay…
Tamara
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Location was ideal but the accommodation is very old. Fixtures missing inside the bathroom. Only enough PowerPoints for their electric items. The room had an old school box air conditioner that was noisey n then kicked into even noisier each time the compressor set in. But, the beds were really comfortable and the staff were very friendly. Do you get what you pay for? $140 a night? I’d probably not stay here again unless they did some upgrades.
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Anita
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Love the weekend stay
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