1) Family with small mobile kids should not stay here, it is quite unsafe. Stairs have no railing and windows can be open with no safe railing so they could possibly climb and fall off. HEAVY SUPERVISION IS A MUST. 2) The pool cost money to use and has to reserved ahead of time. 3) No Toilet paper (ask for more but no response), or shampoo or soap. Only hand washing soap are available. 4) Place is dirty and kinda falling apart. PROS: We arrived early and they were very accommodating

The communication around check in was poor. The studio wasn’t clean. There were missing light bulbs. The refrigerator is a pocket size. The kitchenette is definitely not a full kitchen. There is no air conditioning so we needed to keep the window open, but it was too noisy at night. Too much noise and cigarette smoking around so the smoke was always in our studio. Would not label these “VIP” apartments at all. The only positive was the location. We would not stay there again.

There is no coffee maker although it was listed in the amenities; shower is in disrepair the widget switching to shower is broken in one bathroom; TV is not working because cable box needs repair.

The room was large and comfortable, and it had a kitchen with cooking utensils. The building is located in the central area of ​​Santiago. The reception staff at the building weren't very friendly, but that didn't spoil the experience.

Great location, apartment is quite old,

Great location, property is quite good, short maintenance, toilet plugs is leaked, hot water spoils is broken.

The apartment was extremely dirty: windows, floors, and the kitchen. There were cockroaches in the kitchen, both among the dishes and on the floor. It was difficult to tell whether the bed linen was fresh. The place urgently needs a very thorough cleaning. Host responsive, location ok

Yes the room and the staff.

They accommodated my late arrival and ensure an easy check in after hours. The administration was very responsive to my inquiries and messajes. They allowed me to keep my luggage after check out which was a great help.

Great locstion. Good price.

The room is really nice and comfortable. The location is very convenient. Katherine was very friendly and flexible regarding the check in and check out time. I highly recommend staying there for a family vacation. The hotel provides transfer which made us feel safe since we arrived at 3 am.

This is a good option for those who want to spend less money

We weren't expecting much because we were not going to spend much time in the apartment, but it was very basic. The hot water must have only worked between certain times of the day because as we arrived late the first night the shower wouldn't heat up. We also found the same with mornings, we had excursions planned and had to be up early so not being able to shower as and when required didn't help. This wasn't communicated and I'm only assuming this was the case with the hot water.

It fit our family of 6 just fine, with room for 1 more comfortably. They were able to accomodate our luggage after we checked out so we could make the most of our last day in Santiago. A great space for a family to enjoy downtown together. Bring your own soaps/shampoos etc. Plenty of places nearby to purchase all you need when you arrive. Right between a couple of metro lines and plenty of public transportation available.

We ll never got back , not wifi , not signs, not instructions how to get to the unit .

Quiet on weekends with limited stores open. Weekdays are ideal, near restaurants, bars, stores, groceries, museums and parks. Staff very accommodating . Pool area is a little run down and balcony furniture would be appreciated . Good value for price.

This place does not have A/C. No one speaks English. There was ZERO communication with whoever actually owns the apartment. The security guard had our keys. The pool deck had broken boards that were dangerous to walk on. There is no laundry even though it is advertised. The apartment itself was highly dangerous. We were on the 7th floor and the windows had no screens. My daughter's bunk bed was right up next to the window. We had to move it so she wouldn't accidently roll out the window. It was a deathtrap. There was a chunk of hair in the bathroom drain, stains on the beds, really old pillows, barely enough towels. I would not stay here.

We stayed one night at this VIP Apartment. Excellent room and view at the 22nd floor. Friendly staff and later helped us store our luggages for extended 5-hours before we head to airport.

Easy. Great space.

Works for easy living in the city center only 5 minutes from Moneda Palace. Beware, the rooftop pool is out of order.