Breakfast menu was good and nice whiskey collection at the bar.

Absolutely shocking.....faulty towers in Oban The manager was as rude as hell Extension lead was taped on the staircase.....trip hazard waiting to happen....i reported it and the manager laughed and said it needs to stay there.....decorating was SOOOO dated and needed the paint work finishing

The only thing this place had going for it was the parking. I don't mind old if it has character and it's clean but this place is dismal. There was what appeared to be fecal matter on the door. Our room was right beside the lobby Men's bathroom and the door slammed open and shut. Our view was at the back facing directly into a dumpster. We were supposed to stay 2 nights but left early after our 1st night. Unfortunately there is no recourse because it was prepaid...lesson learned.

Needed help when I left it disgusting place no heating the one lift was being used for workmen as renovations were being done This disgusting place should be shut down they even charge for car parking NEVER AGAIN Hotels will never use your company again

Pet friendly and the friendly guy behind the bar, and lovely view from room , and comfy bed were really the only positives from our stay. Not allowed to check in until 3pm on the dot. Poor decor throughout, except in bar area. Rooms very dated and in dire need of restoration. Ceiling wallpaper hanging off. Lots of cracked tiles in bathroom. Cracked shower tray. Dead insects found in bathroom.

Beautiful view of the harbour located near the main road into town and very near Castle Dunollie,The rooms were clean and modern with vaulted celings and very comfortable beds however the elevator was abit clostrophobic, i would also encourage any Management reading to adjust the door tensioners so they close properly behind the guests and maybe look at the window fixings but break fast was great, haggis included and all staff friendly and hospitable, the parking was abit tight but found public car park close by next to very friendly small pub with live music which stayed open late,in all a lovely old building in a great location with friendly staff,thank you for your service

The water in the shower was tepid at best. Apparently they had the boilers replaced recently, they told us, but the shower was poor. Kettle had a massive dent in it. The replaced kettle only worked when placed on the electricity supply at just the right angle. All the furniture in the room was cheap and tacky faux oak laminate where the oak was peeling off. An electricity cable was taped to the walls up the stairs. Basically you have to wonder why they bother to keep the hotel going. It’s in need of huge refurbishment and gives off the opinion of why are they continuing to bother offering accommodation. Very surprised it’s on the Hotels.com listing of venues to sleep. If I was Hotels.com I’d remove it as it damages their reputation.

This hotel is very tired, in need of upgrading, rooms were cold and shower was just a trickle. We were on the third floor, and the weather was very windy and wet which we know the hotel can’t do anything about, the weather but had we were in the top floor it was horrendous and there is obviously something wrong with the roof. Which they need to get looked at. Breakfast was buffet but the hot food was cold. Bar man was lovely as was the waiter in the restaurant. There was 5 other rooms in our party and they all complained about the cold rooms.

The location is okay, however the hotel is old and in very bad condition. The room they gave me at first had a huge window in the bathroom and no shades, also the curtain shower did not close properly and there was a ball of hair in the corner of the bathroom floor: nasty, horrible, disgusting, unacceptable. I complained and they gave me another room which was better but still bad. Breakfast was poor. I do not recommend this hotel.

Really lovely welcome by the Reception staff and general manager. The hotel was undertaking some work, and recently had work completed. Fantastic views, lovely staff, great food, highly recommend.

The hotel is in a good location,thats it,stayed for one night,abirthday surprise,the room was well below standard,cobwebs,patchay paint,uneven doors,curtains filthy,window frame filthy,and the bathroom,the bottom of the bath,sharp corners exposed,the top of the bath the sealant a child must have done it,i wouldnt put my worst enemy in it,also wee were charged ten pounds to park the car,which wee werent told about,so will never use this hotel again,and will be telling friends.

Some staff and room

I have been overcharged for my stay. For the money the room was fine and the food was excellent.

Staff ok but on return to our room later in the evening there was a bad water leak from ceiling , constant drip all night, I was too tired to move to another room as offered by night porter , my

Overall good stay but I booked a sea view room and wasn’t informed that this view would be obstructed with scaffolding.. however didn’t spoil our stay too much.. just the photos. Food was generally good although wasn’t offered drinks with meal, just given water.. we could have asked to be honest however I just assumed it is normal to be asked about drinks. Other than these small issues that wouldn’t stop me returning, the hotel is perfectly located with good views and close to all amenities.

The room was awful. Mould in the room. Windows had lots of black mould . Shower in bathroom had mould with a cracked shower tray. Electric wire to towel rail was joined together with sellotape.

Charming hotel whose golden days are behind it. Friendly staff and a lovely lounge area.

We waited around ten minutes after ringing the bell to get our key to the room no one to be found place was dead then finally got key room very out of date the tiniest tv I’ve seen bathroom needs a good update also you wouldn’t believe the dust in the walls especially above the headboard there was actual hand prints in the dust on the wall made me feel like it was falling on me roof had some sagging where rain had come in too so definitely will not be recommending

The staff were all excellent. The hotel however is old, tired, run down and in need of extensive refurbishment. Our room was a sea view No17 on the ground floor, I was delighted to get a sea view but wished I hadn't old single glazed windows kept none of the outside noise at bay.We heard everything on the Friday night it was tolerable a bit of traffic noise and some noisy people but on the Saturday night it was hell. There was obviously a night club nearby and we had a steady stream of drunk, loud, screening, shouting folk constantly from 11pm to 3am due to the useless single pain windows we heard everything as if they where in our room.

Check-in was a bit chaotic. We arrived 20 minutes early and were asked to wait in the bar while our room was finished off. So far so good, but there was a change of staff and apparently they forgotvabout they forgot about us