Our room was tiny but neat. The problem was that in a recent heat wave we had little to no air conditioning in the room. It was 39c outside. The manager sent a technician who was not able to fix the problem but did come up with a fan. Also the cube fridge was not cooling and the technician was unable to fix it. Upon checking out after a two day stay we were offered a refund for one night.

Great location, great people at the reception, truly remarkable design of our room, roof-top bar and restaurant with nice view.

Excellent aircon in very hot weather. Comfortable room and very helpful staff. Private underground parking in the middle of the city. A fun rooftop terrace bar

Perfect location! Cute boutique hotel.

We booked this through hotels.com. It was our first time in Bordeaux, so we didn't know much about location, but it turned out to be very well-located---close to the main cathedral square, many restaurants and cafes nearby, and close to a number of tram lines. Our room was quite small, but very comfortable and the beds and pillows were great. The only thing missing for us was a night light---and possible a way to open a window.

Fun, quirky hotel is stay at again.

This place is a bit run down and sad ( not just the rooms). In desperate need of an upgrade, deep cleaning, and new coat of paint! Marks on walls, chipped faded paint, sticky spots on doors and handles, dirty carpet….pretty grungy. If you’re going to paint everything black, it must be well maintained to not look like a dirty homeless shack. No amenities in the rooms. Restaurant was just meh…out of many items on the menu. Overall definitely not worth the $$$.

Such a great experience staying at MamaShelter Bordeaux. Staff were super helpful and friendly. I enjoyed the pizza in the restaurant and the rooftop bar was so fun. Huge room and bathroom which was very clean. Would wholeheartedly recommend.

Mama what a great place!

Amazing stay!!!

The food is delicious

Great location and the bar/restaurant area is brilliant with music and great styling, very nice staff and good to have free movie selection and tv options. However, we booked a large room, it was no different to our friend’s room who booked medium and was very basic. It’s meant to be minimalist style but the hard bed, thin pillows, hard to control air con and general frugal feel (no coffee/hot drinks facilities) just felt a bit cheap and ripped off considering it’s not a cheap price and how many lovely other hotels there are to choose from.

Good hotel!

Cool hotel, the rooms are very basic

The hotel is fantastic great location and such friendly staff we are so happy to have found this hotel!

Everything you want in a room and more -book 1st floor LARGE WINDOWS open for the freshest air

A very unique property. Clean room and facilities. Comfortable bed, air conditioning, nice bathroom. Friendly staff.

Absolutely loved our time at Mama Shelter - from the moment we walked in the staff were super friendly and helpful and the roof top bar was great. Rooms were bright and clean with plenty of space. Would recommend adding on breakfast downstairs as a highlight too.

Mama Shelter hotels are always funky and interesting. The Bordeaux one is in a quiet area but only a couple of minutes walk from the main shopping area. The staff were very friendly and helpful especially when we needed advice on how to get the to arena for a show. We ate in the hotel restaurant on the first night as we arrived late after a long day, but the service was non existent and the food average so I would avoid eating there as there are so many fabulous restaurants in the area. The room was quirky with the bed in the middle of the room. We had a really enjoyable 4 days in Bordeaux and would recommend it for a short break.

Quirky decoration throughout, confortable and clean. Staff were welcoming. Located in the city centre, so easy access by foot. There's no access by car due to barriers on the streets, so we had to use a local car park. At night, the area around the hotel didn't feel particularly welcoming due to homelessness, but this was a problem all around the city.